Housekeeping Supervisor

New Castle Hotel•Missoula, MT

33d•Onsite

About The Position

The Housekeeping Supervisor is responsible for overseeing the daily operations of the housekeeping department, ensuring the cleanliness and maintenance of guest rooms and public areas. This role involves supervising housekeeping staff, inspecting rooms for quality and cleanliness, managing key control, and preparing daily assignments. The supervisor also assists in training new staff, submitting maintenance reports, and collaborating with other departments to ensure guest satisfaction. Additionally, the supervisor may oversee the department in the absence of the Housekeeping Manager and participate in departmental meetings.

Requirements

At least 3 years of progressive experience in a hotel or a related field required
High School diploma or equivalent preferred
Previous supervisory experience preferred
Computer, copier, scanner, other office equipment, telephone, two way radios
Industrial washers and dryers, industrial presser, vacuum, buffer, extractor, housekeeping carts, lobby carts, elevators, brooms, buckets, mops, radios, fax machine
Under variable temperature conditions
Under variable noise levels
Outdoors/Indoors
Around chemicals, fumes and or odor hazards
Around dust and or mite hazards
Long hours sometimes required
Medium work – Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently and constantly to lift, carry, push, pull, or otherwise move objects
Ability to stand for long hours and walk long distances without fatigue
Ability to bend, stretch, stoop and reach repeatedly without difficulty
Ability to work under variable temperatures and noise levels
Near Vision - The ability to see details at close range
Must be able to stand and/or walk for lengthy periods of time
Oral and Written Comprehension and Expression - Must be able to convey & understand information and ideas in English
Must be able to evaluate and select among alternative courses of action quickly and accurately
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary
Must have the ability to assimilate complex information, data, etc. from multiple sources and consider, adjust, or modify to meet the constraints of the particular need
Must be effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests
Mathematical Reasoning - Must be able to work with and understand basic arithmetic functions

Nice To Haves

Multi-lingual skills preferred

Responsibilities

Supervise and ensure completion of all duties of Housekeeping staff
Log all requests and confirm completion
Maintain key control
Keep immediate supervisors fully informed of all challenges or matters requiring his/her attention
Balance and prepare individual paperwork for closing of shift
Inspect all rooms assigned to room attendants in his/her section of the hotel on a daily basis
Notify room attendants of any deficiencies found in the room and note on the attendant’s board
Return room attendant to correct deficiencies when applicable
Re-inspect corrected rooms
Check appearance of all employees to ensure compliance with New Castle Standards of Appearance
Prepare room attendants’ daily assignments in the absence of the Housekeeping Manager
Submit maintenance reports/requests to the Engineering department
Confer with Guest Services regarding information about discrepant rooms via phone or in person
Physically check discrepant rooms when needed
Clean guest rooms when needed
Inspect room attendants’ closets/carts/sign board at the end of the attendants’ shift
Supervise and inspect night attendant’s duties
Inspects Laundry room daily
Check for overloading of washers/dryers
Inspection of lint traps to ensure cleaning every 6 hrs
Check for cleaning of Laundry area
Assist in training of all positions within department
Completes a floor walk of all floors, inspects carpets, walls, ashtrays, mirrors & lights
Assist in preparing weekly payroll
Supervise staff, including assisting Manager with interviews, hire, schedule, train, develop, empower, coach & council, recommend and conduct performance and salary reviews, resolve problems, provide open communications, recommend discipline & termination as appropriate
Completes inspections of all public areas, offices, washrooms, back of the house. Etc..
Inspects equipment to ensure proper cleaning and maintenance
Inspect guest rooms for quality and cleanliness
Evaluate employee performance and recommend personnel actions such as promotions, transfers, and dismissals
Check and respond to electronic communications in a timely fashion
Oversee Housekeeping Department in absence of Housekeeping Manager
Participate in all hotel and departmental meetings as requested
Other duties as required

Benefits

Medical insurance with virtual visit options
HSA, FSA, and DCSA accounts
Dental and vision coverage
Life insurance and AD&D
Voluntary Short-Term and Long-Term Disability (VSTD/VLTD)
Nationwide Pet Insurance
ID Watchdog Identity Theft Protection
Employee Assistance Program (EAP) including licensed therapists, legal consultations, financial expert guidance, and resources for childcare, pet care, home repair, and moving services
6 company holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, and Christmas Day
Holiday Pay (time and a half for working holiday, 8 hours holiday pay at regular rate for full-time not scheduled)
Birthday Floating Holiday for full-time employees
Paid Time Off (PTO) accrual starting on first day, available after 90 days, up to 80 hours per year
Sick Time accrual after 90 days, up to 40 hours per year
FMLA available to full-time employees who meet federal eligibility requirements
Jury Duty pay differential for full-time employees after introductory period
Bereavement Leave (paid time off for loss of immediate family member)
401(k) Retirement Plan with automatic enrollment and company matching contributions
Employee Referral Bonus ($600)
Marriott Discounts
Free gym membership