Housekeeping Supervisor

OTO Development•Charlotte, NC

52d•Onsite

About The Position

We are pleased to announce a wonderful opportunity for a Housekeeping Supervisor. This is a physically demanding position that requires comfort with standing, sitting, walking, bending, lifting, and squatting for extended periods. The role involves ensuring guest rooms, public spaces, and hallways meet cleanliness and order standards, coordinating cleaning schedules, managing inventory, and training housekeeping staff. The supervisor will also support leadership in managing labor costs, adhering to safety guidelines, and maintaining brand quality standards. This position reports to the General Manager and is part of OTO Development, a leading hotel development and management company.

Requirements

You are neat, organized, and efficient
You have strong leadership skills and take pride in leading my example
You have strong communication and customer service skills
You know doing a great job can be physically challenging, but you are up for the task
You value a job well done
You take pride in presenting a spotless room
You know how to pick the appropriate cleaning tool and tonic to clean just about anything

Responsibilities

Inspect guest rooms, meeting rooms, public spaces, and hallways for cleanliness and order
Coordinate cleaning and maintenance schedules according to guest needs, in coordination with front desk and maintenance personnel
Verify completion of laundry and inventory restocking
Train and coach the housekeeping staff in specific cleaning and room placement job tasks and in completion of daily schedules. Conducts new employee training
Support the hotel’s leadership team in managing labor costs within budget standards and staffing guidelines for rooms sold
Follow facility safety and security guidelines. Participates in property safety committee and serves as an emergency responder for the location
Manage supply inventory and monitors storage procedures and Housekeeper / House Attendant cart arrangements. Ensures safe chemical handling and proper chemical usage procedures
Develop work schedules and coordinates staff work assignments in conjunction with hotel General Manager or Assistant General Manager and facility staffing guidelines
Conduct regular tours of work areas, reviewing housekeeping efforts of staff and checking for productivity in completion of assignments. Performs or assists with cleaning duties as necessary
Assist the General Manager in team member selection process and provides input for associate performance reviews
Ensure that facility complies with brand quality performance standards
Maintain effective guest relationships and ensure staff compliance with professional dress and grooming standards