Housekeeping Supervisor

Commonwealth Hotels • Memphis, TN

14d • Onsite

About The Position

The Housekeeping Supervisor at the Courtyard by Marriott Memphis East Bill Morris Parkway helps maintain a welcoming environment and deliver a high-quality guest experience. This role works in a fast-paced hotel setting and supports the housekeeping team through room and public-area inspections, staff coaching, guest service, inventory oversight, safety compliance, and administrative coordination. The supervisor collaborates with the front desk and maintenance team to support smooth room turnover.

Requirements

• High school diploma or equivalent.
• Demonstrated experience with a strong focus on guest satisfaction.
• Strong time-management and organizational skills for a fast-paced environment.
• Excellent skills engaging with guests and collaborating with team members.
• Flexibility to work weekends and holidays.

Nice To Haves

• Prior experience in food service is advantageous.

Responsibilities

• Inspect guest rooms and public areas for cleanliness, proper setup, and compliance with hotel standards.
• Check for missing or damaged linens, furniture, and amenities.
• Verify that housekeeping staff follow cleaning procedures and sanitation guidelines.
• Assist with training and coaching housekeeping staff to maintain quality standards.
• Provide constructive feedback to room attendants and address performance deficiencies.
• Ensure housekeepers complete tasks efficiently and on time.
• Respond to guest requests and complaints related to room cleanliness and housekeeping services.
• Ensure VIP and special-request rooms are properly prepared.
• Assist with room inspections before guest check-ins.
• Monitor use of linens, cleaning products, and guest amenities to prevent shortages.
• Coordinate with housekeeping supervisors to ensure supplies are properly stocked and distributed.
• Ensure adherence to hotel policies and health and safety regulations.
• Report plumbing, electrical, HVAC, and other maintenance issues to the engineering department.
• Ensure housekeeping equipment is properly maintained and stored.
• Complete inspection reports and log housekeeping issues.
• Assist with scheduling staff shifts and assigning cleaning tasks.
• Collaborate with the front desk and maintenance team to support smooth room turnover.

Benefits

• Medical, dental, and vision benefits.
• 401(k) with company match.
• Same-day pay.
• Flexible spending accounts.
• Vacation, personal days, and holiday pay.
• Hotel, food, and beverage savings for personal travel.
• Online training courses and Commonwealth University.
• Employee Assistance Program.
• Jury duty leave.
• Bereavement leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED