Housekeeping Supervisor

Charlotte Matthews•Charlotte, NC

About The Position

The Housekeeping Supervisor leads the Rooms Division housekeeping team and oversees housekeeping operations to support exceptional guest experiences and operational excellence. The role includes developing housekeeping and laundry staff, maintaining cleanliness standards in guest rooms and public areas, managing budgets, staffing and inventory, ensuring compliance with safety and company standards, and addressing guest concerns. Duties may adapt to meet evolving business needs. Offers are contingent on background checks, and employees must adhere to Newport Handbook policies.

Requirements

  • Strong leadership, communication, and problem-solving skills.
  • Physical ability to perform job requirements.

Nice To Haves

  • At least 3 years of housekeeping experience, with at least 1 year in a supervisory role (preferred).

Responsibilities

  • Recruit, train, and develop housekeeping and laundry staff, fostering a positive and high-performing environment.
  • Maintain high cleanliness standards across all guest rooms and public areas.
  • Manage budgets, optimize staffing, and control inventory.
  • Ensure compliance with safety and company standards.
  • Promptly address guest concerns and implement programs to enhance the guest experience.

Benefits

  • Comprehensive insurance
  • Paid time off
  • 401K
  • DailyPay program providing immediate access to earnings
  • Special team member hotel rates
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