Housekeeping Supervisor

Suffolk Regional OTB / Jake's 58 Casino Hotel • Town of Islip, NY

53d • Onsite

About The Position

This role involves supervising the performance of room attendants and general cleaning, ensuring compliance with established standards for cleanliness, maintenance, safety, and security. The supervisor will inspect guest rooms and public areas, manage staffing levels, and communicate with other departments to ensure guest satisfaction. Responsibilities also include monitoring and ordering supplies, managing administrative functions, and role-modeling the company's guest service program.

Requirements

• Associate’s degree or equivalent or 3-5 years related experience and/or training; or equivalent combination of education and experience.
• Excellent guest service skills.
• Attentive and detailed oriented.
• Ability to maintain a high energy level in a fast-paced environment and manage multiple tasks simultaneously.
• Effective communication skills; ability to speak effectively before groups of guests or associates.
• Ability to train others.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Basic math skills; ability to accurately handle cash and process sales transactions.
• Must be able to obtain a New York State Gaming License.

Nice To Haves

• Previous supervisory experience preferred.

Responsibilities

• Supervise the performance of room attendants and general cleaning and take appropriate action to correct deficient conditions, behavior, and work practices.
• Inspect guest rooms, guest areas and employee areas and assess compliance with all established standards as they relate to cleanliness, maintenance, safety, and security. Report, as directed, any observed deviations to established standards.
• Review and adjust staffing daily to ensure optimum staffing levels. Review assignments of employees and make adjustments.
• Communicate throughout the day with Front Office and other departments to ensure total guest satisfaction.
• Monitor consumption and order replacement of guest and cleaning supplies.
• Manage administrative functions in accordance with established standards.
• Role model company guest service program.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree