Housekeeping Supervisor - EC392
About The Position
The DGS Division of Capitol Square Services (DCSS) is a customer-focused organization that maintains facilities housing approximately 75 state agencies. DCSS provides operational support, maintenance and repair services, oversees capital outlay projects, and administers professional service contracts for statewide public bodies. The Housekeeping Supervisor assists the Housekeeping Manager with daily departmental operations and ensures assigned areas are properly staffed, well-maintained, and compliant with established standards. The role directly oversees day porters and housekeepers, manages scheduling, responds to service requests, and enforces division procedures. It also supports staff development, performance management, customer service, and safe, clean conditions throughout state-managed buildings. The regular schedule is Monday through Friday, 7:00 a.m. to 3:45 p.m., with occasional evenings, weekends, holidays, and overtime as needed. The position is based in Richmond, Virginia.
Requirements
- Valid Virginia driver's license.
- Experience performing a variety of custodial and housekeeping tasks in a commercial or institutional setting.
- Ability to work effectively with others and maintain positive working relationships.
- Skill in operating industrial cleaning equipment.
- Knowledge of cleaning techniques, methods, materials, equipment, and chemicals used on a wide range of surfaces.
- Understanding of safe practices for handling cleaning chemicals and supplies, and familiarity with sanitation standards for public facilities.
- Ability to follow written and oral instructions.
- Strong communication and customer service skills.
- Ability to perform physical tasks such as lifting, standing, and using cleaning machinery.
- Basic computer skills for email, timesheets, and work-order systems.
Nice To Haves
- Supervisory or lead custodial/housekeeping experience in a multi-building or high-traffic environment.
- Experience coordinating special event setups, inventory management, or floor-care projects such as stripping and waxing.
- Familiarity with facility or work-order management systems.
- OSHA, First Aid/CPR, or other safety-related training.
- Experience training staff or supporting performance development.
Responsibilities
- Oversee daily housekeeping operations to ensure adequate staffing and coverage across state-managed buildings.
- Respond promptly to housekeeping requests, messages, and special event needs.
- Monitor staff performance, address issues promptly, and document concerns.
- Review safety matters and communicate expectations to support a safe, healthy workplace.
- Verify weekly timesheets for accuracy and timely submission.
- Coordinate with Special Events staff on event setup and breakdown.
- Maintain inventory of housekeeping and special events equipment and supplies.
- Inspect assigned areas, including restrooms, to ensure sanitary conditions.
- Provide coverage during staff shortages and schedule moving or floor-stripping projects as needed.
- Resolve customer complaints within 24 hours.
- Train new employees on equipment use, cleaning techniques, and departmental standards.
- Provide professional and courteous customer service to visitors and staff.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
