Housekeeping Supervisor
About The Position
The Housekeeping Supervisor leads daily housekeeping operations at Live! by Loews – St. Louis, ensuring guest rooms and public spaces meet cleanliness, presentation, and brand standards. The role supervises housekeeping team members, coordinates assignments and schedules, inspects rooms and public areas, and responds to guest requests and concerns. The supervisor trains, coaches, and supports team members, collaborates with Front Office and Engineering on room readiness, and assists with payroll, inventory, and operational recordkeeping. The position requires working varying schedules to meet business needs, including weekends, holidays, and flexible shifts.
Requirements
- Previous experience in housekeeping or hospitality.
- Strong organizational and leadership skills.
- Ability to work weekends, holidays, and flexible shifts.
- Excellent communication and interpersonal skills.
- Knowledge of cleaning techniques, safety standards, and inventory management.
- Proficiency in Microsoft Office Suite, including Excel, Word, Teams, and PowerPoint.
- Ability to regularly lift up to 45 pounds; reach, bend, crouch, kneel, push, pull, and walk; and stand for extended periods during shifts.
Nice To Haves
- Supervisory experience.
Responsibilities
- Supervise daily housekeeping activities, including room cleaning, turndown service, and public area upkeep.
- Inspect guest rooms and public spaces for cleanliness and adherence to standards.
- Assign tasks and manage workloads to meet operational needs.
- Respond promptly to guest requests and resolve issues professionally.
- Lead, coach, and motivate housekeeping team members.
- Train team members on cleaning techniques, safety procedures, and brand standards.
- Provide feedback and support team members’ career development.
- Coordinate with Front Office and Engineering to ensure timely room readiness.
- Communicate effectively with team members and other departments.
- Assist with scheduling, payroll, and inventory management.
- Maintain accurate records of inspections, supplies, and performance metrics.
- Attend mandatory training sessions and meetings, maintain regular attendance, and perform other duties as assigned.
Benefits
- Competitive health and wellness benefits.
- 401(k) with company match.
- Paid sick days, vacation, holidays, and bereavement leave.
- Training and development opportunities and career growth.
- Tuition reimbursement.
- Pet insurance and pet bereavement.
- Team Member hotel rates, discounts, perks, and other offers.
- Discounted parking, including on game days and during special events.
- Complimentary meals in the Team Member Café while working.
- Discounted perks for Ballpark Village and the St. Louis Cardinals Store.
- Community volunteer opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
