Housekeeping Supervisor

HEI Hotels and Resorts•Nashville, TN

16d

About The Position

The Housekeeping Supervisor maintains the hotel building to provide a safe and clean experience for guests, associates, and vendors, and directs and supports the Housekeeping Team. The role supervises housekeeping operations and staff, including cleaning of guest rooms, turndown service, public areas, and back-of-house spaces, while supporting cleanliness, guest satisfaction, safety, and inventory controls. The supervisor communicates with, trains, coaches, and provides feedback to staff; helps oversee hiring and performance matters; assigns work; responds to guest concerns; and supports emergency procedures. Other job-related duties may be assigned.

Requirements

Housekeeping experience is preferred.
Ability to grasp, lift, carry, or otherwise move materials weighing up to 100 pounds, with or without reasonable accommodation.
Ability to move throughout the building, bend, stoop, and reach to assist other staff members when needed, with or without reasonable accommodation.
Effective verbal and written communication skills.
Ability to adapt communication style to different audiences, including supervisors, coworkers, and the public.

Responsibilities

Supervise housekeeping staff by providing open communication, training, coaching, counseling, and performance feedback to support efficiency.
Interview and hire staff, train them, recommend performance evaluations, resolve problems, maintain open communication, and recommend discipline or termination when appropriate.
Supervise and inspect cleaning of guest rooms, turndown service, public areas, and back-of-house areas.
Ensure compliance with accident and loss prevention programs and health and sanitation standards and regulations.
Issue staff assignments, taking special requests and areas of concentration into account to support smooth housekeeping operations.
Issue supplies and goods to staff at the beginning of shifts, control inventory, ensure supplies are available, and control expenses.
Respond to guest requests, concerns, and problems to support guest satisfaction.
Log items into Lost and Found and respond to inquiries.
Implement emergency training and procedures to protect the hotel, guests, staff, and company assets.
Comply with attendance rules and be available to work regularly.
Perform other job-related duties as assigned.