Housekeeping Supervisor

Tommy Bahama Miramonte Resort & Spa•Indian Wells, CA

52d•Onsite

About The Position

The Housekeeping Supervisor is responsible for supervising, training and inspecting the performance of assigned Housekeeping staff ensuring that all procedures are completed to the hotel's standards. They will also, assist where necessary to ensure optimum service to guests.

Requirements

Excellent communication and listening skills.
Ability to work under pressure.
Excellent organizational and prioritization skills, attention to detail, and problem-solving skills.
Must be mature, pleasant, courteous, cooperative and an enthusiastic team player who displays good human relations’ skills.
Must be flexible in working hours, including weekends, evenings and holidays.
Knowledge of proper cleaning techniques and chemical handling, requirements and use of equipment.
Fluency in English both verbal and non-verbal.
Provide legible communication.
Compute mathematical calculations.
Ability to perform job functions with attention to detail, speed and accuracy.
Ability to prioritize and organize.
Ability to be a clear thinker, remaining calm and resolving problems using good judgment.
Ability to follow directions thoroughly.
Ability to understand guest’s service needs.
Ability to work cohesively with co-workers as part of a team.
Ability to work with minimal supervision.
Ability to maintain confidentiality of guest information and pertinent hotel data.
Ability to ascertain departmental training needs and provide such training.
Ability to direct staff performance and follow up with corrections when needed.
Ability to input and access information in the property management system/computers.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with problems involving clients and operational issues.
Ability to be proactive and innovative.
Computer skills.
2 years prior experience as Supervisor /Room Attendant.

Responsibilities

Supervising, training and inspecting the performance of assigned Housekeeping staff.
Ensuring all procedures are completed to the hotel's standards.
Assisting where necessary to ensure optimum service to guests.
Training new hires and developing trainers.
Certifying new hires at the end of the training period.
Developing and providing ongoing training for existing team members.
Rewarding great behavior and performing on-the-spot coaching.
Monitoring linen control and distribution.
Working closely with the housemen team to ensure effective linen distribution.
Leading and directing special "Project" teams during General Clean Programs.
Monitoring the quality of work performed by the Self-Inspector team.
Completing a minimum of two inspections per week for each Self-Inspector.
Inspecting rooms of team members not yet at Self-Inspector status.
Monitoring progress and documenting areas of improvement for team members.
Providing feedback on staff performance.
Working closely with housekeeping leadership to ensure staff have correct tools and knowledge.
Maintaining clear communication with other departments, especially Front Desk and Engineering.
Performing daily regular room inspections, including for VIP rooms and Sites.
Assisting Housekeeping Leadership with maintaining adequate par levels of room supplies.
Assisting Housekeeping Leadership with opening/closing duties when needed.
Attending the Daily Operations Meeting and sharing information with the team.
Preparing and distributing assignment sheets when opening.
Reviewing priorities with the team during a stand-up meeting.
Assigning designated keys and other equipment.
Maintaining accurate records and ensuring security of keys.
Communicating additions or changes to assignment sheets using available technology.
Assisting Housekeeping Leadership with upholding brand attire/grooming standards.
Inspecting public areas/bathrooms, restaurants, spa, pool area, offices, and service areas.
Assisting staff with their job functions where needed to ensure optimum cleanliness and service standards for guests.