Housekeeping Supervisor - Canopy DC Embassy Row

TBC Hotels•Washington, DC

5d•Onsite

About The Position

Canopy by Hilton Washington DC Embassy Row is seeking a Housekeeping Supervisor to oversee daily housekeeping operations and help maintain the exceptional standards of cleanliness, comfort, and presentation our guests expect. This role is responsible for supervising housekeeping team members, inspecting guest rooms and public spaces, coordinating daily assignments, and ensuring compliance with Hilton brand standards and company expectations. The Housekeeping Supervisor plays a key role in creating an outstanding guest experience by fostering a culture of teamwork, accountability, and attention to detail. This is an opportunity to join TBC Hotels, a forward-thinking and people-focused hospitality company, where relationships, integrity, and service excellence are at the core of everything we do.

Requirements

Strong leadership, communication, and organizational skills.
Knowledge of housekeeping operations, cleaning techniques, and hospitality industry best practices.
Understanding of health, safety, and sanitation standards.
Experience managing inventory and controlling departmental expenses.
Ability to prioritize multiple tasks in a fast-paced environment.
Strong attention to detail and commitment to quality.
Excellent guest service and interpersonal skills.
Proficiency with housekeeping systems and Microsoft Office applications.
Ability to train, motivate, and develop team members effectively.
Read, write, and speak English fluently.
Minimum of 2–3 years of housekeeping experience in a hotel or similar hospitality environment.
Previous supervisory experience in housekeeping or a related leadership role preferred.
Knowledge of housekeeping policies, procedures, and inventory management practices.
Experience scheduling staff and managing daily departmental operations.
Flexibility to work weekends, holidays, and varying shifts based on business needs.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Supervise daily housekeeping operations to ensure guest rooms, suites, public areas, and back-of-house spaces are maintained to the highest cleanliness and presentation standards.
Assign daily work schedules and room assignments to housekeeping team members.
Monitor team performance and ensure all assigned work is completed efficiently and according to hotel standards.
Conduct regular inspections of guest rooms, corridors, public areas, and hotel facilities to ensure cleanliness, orderliness, and adherence to brand standards.
Oversee room cleaning, linen and towel management, amenity replenishment, and overall room readiness.
Coordinate with Front Desk and Maintenance teams to address guest requests, room status updates, maintenance concerns, and service recovery needs.
Address guest concerns promptly and take corrective action to ensure guest satisfaction.
Assist with training, coaching, and onboarding of housekeeping team members.
Support hiring, performance evaluations, disciplinary actions, and ongoing staff development.
Manage housekeeping supplies and inventory while assisting with expense control and budget management.
Develop and promote efficient housekeeping procedures that improve service quality and operational effectiveness.
Foster a positive and collaborative work environment focused on teamwork, accountability, and continuous improvement.
Ensure compliance with all health, safety, sanitation, and company policies.