Housekeeping Supervisor - Canopy DC Embassy Row

TBC Hotels•Washington, DC

6d•Onsite

About The Position

Located in the vibrant Embassy Row neighborhood of Washington, DC, Canopy by Hilton Washington DC Embassy Row offers guests a locally inspired boutique hotel experience just steps from Dupont Circle, world-renowned museums, dining, and historic landmarks. Known for its modern design, elevated guest service, and welcoming atmosphere, Canopy Embassy Row is committed to delivering memorable experiences for every guest. Currently, Canopy by Hilton Washington DC Embassy Row is seeking a Housekeeping Supervisor to oversee daily housekeeping operations and help maintain the exceptional standards of cleanliness, comfort, and presentation our guests expect. This role is responsible for supervising housekeeping team members, inspecting guest rooms and public spaces, coordinating daily assignments, and ensuring compliance with Hilton brand standards and company expectations. The Housekeeping Supervisor plays a key role in creating an outstanding guest experience by fostering a culture of teamwork, accountability, and attention to detail. This is your opportunity to join TBC Hotels, a forward-thinking and people-focused hospitality company, where relationships, integrity, and service excellence are at the core of everything we do. If you are a motivated hospitality professional with a passion for leadership and guest satisfaction, we invite you to grow your career with us.

Requirements

Strong leadership, communication, and organizational skills.
Knowledge of housekeeping operations, cleaning techniques, and hospitality industry best practices.
Understanding of health, safety, and sanitation standards.
Experience managing inventory and controlling departmental expenses.
Ability to prioritize multiple tasks in a fast-paced environment.
Strong attention to detail and commitment to quality.
Excellent guest service and interpersonal skills.
Proficiency with housekeeping systems and Microsoft Office applications.
Ability to train, motivate, and develop team members effectively.
High school diploma or equivalent preferred.
Read, write, and speak English fluently.
Minimum of 2–3 years of housekeeping experience in a hotel or similar hospitality environment.
Previous supervisory experience in housekeeping or a related leadership role preferred.
Knowledge of housekeeping policies, procedures, and inventory management practices.
Experience scheduling staff and managing daily departmental operations.
Ability to walk, stand, and move throughout the hotel for extended periods of time.
Ability to regularly inspect guest rooms, public areas, and back-of-house spaces, including bending, stooping, kneeling, and reaching.
Ability to occasionally lift, carry, push, or pull up to 40 pounds.
Ability to demonstrate cleaning techniques and assist team members when necessary.
Comfortable working around cleaning chemicals and varying environmental conditions.
Ability to maintain a safe working environment and respond appropriately to operational needs.

Responsibilities

Supervise daily housekeeping operations to ensure guest rooms, suites, public areas, and back-of-house spaces are maintained to the highest cleanliness and presentation standards.
Assign daily work schedules and room assignments to housekeeping team members.
Monitor team performance and ensure all assigned work is completed efficiently and according to hotel standards.
Conduct regular inspections of guest rooms, corridors, public areas, and hotel facilities to ensure cleanliness, orderliness, and adherence to brand standards.
Oversee room cleaning, linen and towel management, amenity replenishment, and overall room readiness.
Coordinate with Front Desk and Maintenance teams to address guest requests, room status updates, maintenance concerns, and service recovery needs.
Address guest concerns promptly and take corrective action to ensure guest satisfaction.
Assist with training, coaching, and onboarding of housekeeping team members.
Support hiring, performance evaluations, disciplinary actions, and ongoing staff development.
Manage housekeeping supplies and inventory while assisting with expense control and budget management.
Develop and promote efficient housekeeping procedures that improve service quality and operational effectiveness.
Foster a positive and collaborative work environment focused on teamwork, accountability, and continuous improvement.
Ensure compliance with all health, safety, sanitation, and company policies.