Housekeeping Supervisor

PCH Hotels & Resorts • Point Clear, AL

19d

About The Position

The Housekeeping Supervisor oversees the daily operations of the Housekeeping and Laundry Departments at the Grand Hotel Golf Resort & Spa. The role helps ensure guest rooms and public areas are clean and orderly, meeting the resort’s high standards. The supervisor manages key access, monitors productivity, assigns special cleaning tasks, and maintains linen and amenity inventories. This is a hands-on leadership position that includes guiding and training the housekeeping team and delivering outstanding guest service.

Responsibilities

• Coordinate the daily sign-in and sign-out of master and section keys, ensuring security and proper tracking.
• Monitor housekeeping productivity by tracking vacant dirty (VD) rooms and promptly notify managers of concerns.
• Assign daily special cleaning tasks, such as high dusting, low dusting, and coffee pot cleaning.
• Ensure general cleaning tasks, including bedspread care, tub and tile cleaning, and mildew removal, are completed.
• Ensure rooms designated for AAA inspections meet or exceed established standards.
• Enforce Linen Standard Operating Procedures (LSOP), including accurate and timely reporting, inventory checks, and proper linen distribution across floors.
• Manage weekly ordering and maintenance of cleaning, guest, and office supplies.
• Conduct bi-monthly inventory checks of linen and amenity supplies and maintain appropriate stock levels for guest rooms and public areas.
• Notify the appropriate parties of equipment repairs needed for laundry, housekeeping, and contract labor operations, and follow up on repairs.
• Collaborate with the Housekeeping Manager during pre-shift meetings to review inspection-room requirements and maintain staffing levels based on occupancy, labor costs, and guest satisfaction.
• Monitor attendance, address tardiness, and control call-offs.
• Inspect linens for damage and recommend appropriate treatment.
• Ensure linen is used and distributed throughout the day and maintain adequate stock in rooms and the pool area.
• Guide and train the housekeeping team while supporting outstanding guest service.

Benefits

• Health coverage
• Dental coverage
• Vision coverage
• Flexible Spending Account (FSA) and Health Savings Account (HSA) plans
• 401(k) with company match
• Discounts on hotel stays, dining, golf, and retail at PCH properties and worldwide through Marriott
• Ongoing training and development
• Career advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed