Housekeeping Supervisor

Lockwood Management LLC • Waterford, MI

20d

About The Position

The Housekeeping Supervisor oversees the daily activities of the housekeeping team to ensure the facility is clean, safe, welcoming, and well-maintained. The role is responsible for maintaining cleaning standards and protocols, training and motivating staff, and managing productivity and quality. The supervisor coordinates with other departments, responds promptly and professionally to housekeeping-related guest concerns, and supports guest satisfaction and operational excellence.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience in housekeeping or custodial services, including at least 1 year in a supervisory or team lead role.
• Basic knowledge of cleaning chemicals, supplies, and equipment.
• Strong organizational and time management skills.
• Ability to communicate effectively with staff and guests.

Nice To Haves

• Experience in a hotel, resort, or similar hospitality environment.
• Certification in hospitality management or a related field.
• Familiarity with health and safety regulations related to cleaning and sanitation.
• Proficiency with scheduling and inventory management software.
• Demonstrated leadership skills and ability to motivate and develop a team.

Responsibilities

• Supervise and coordinate housekeeping staff’s daily work to ensure efficient, thorough cleaning of guest rooms, public areas, and back-of-house spaces.
• Train new employees on cleaning procedures, safety protocols, and customer service standards.
• Conduct regular inspections of rooms and public areas to verify cleanliness and maintenance standards.
• Manage cleaning supplies and equipment inventory, placing orders as needed to prevent shortages and control costs.
• Address and resolve guest complaints or requests related to housekeeping promptly and professionally.
• Prepare work schedules and assign tasks to optimize staff coverage and productivity.
• Coordinate with maintenance and front desk teams on room readiness and facility issues.
• Maintain records of staff attendance, performance, and training activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED