Housekeeping Supervisor

Lockwood Management • Waterford, MI

19d

About The Position

The Housekeeping Supervisor oversees the daily activities of the housekeeping team to ensure the facility is clean, safe, welcoming, and well maintained. The role ensures cleaning standards and protocols are consistently met or exceeded, and trains, motivates, and manages staff to support high productivity and quality. The supervisor also coordinates with other departments to support seamless service delivery and responds promptly and professionally to guest concerns related to housekeeping.

Requirements

• High school diploma or equivalent.
• At least 2 years of experience in housekeeping or custodial services, including at least 1 year in a supervisory or team lead role.
• Basic knowledge of cleaning chemicals, supplies, and equipment.
• Strong organizational and time management skills.
• Ability to communicate effectively with staff and guests.
• Strong leadership, problem-solving, and interpersonal skills.
• Knowledge of cleaning techniques and safety protocols.

Nice To Haves

• Experience in a hotel, resort, or similar hospitality environment.
• Certification in hospitality management or a related field.
• Familiarity with health and safety regulations related to cleaning and sanitation.
• Proficiency in scheduling and inventory management software.
• Demonstrated ability to motivate and develop a team.

Responsibilities

• Supervise and coordinate housekeeping staff's daily cleaning of guest rooms, public areas, and back-of-house spaces.
• Train new employees on cleaning procedures, safety protocols, and customer service standards.
• Inspect rooms and public areas regularly to ensure cleanliness and maintenance standards are met.
• Manage cleaning supplies and equipment inventory, placing orders as needed to prevent shortages and control costs.
• Resolve guest complaints and requests related to housekeeping services promptly and professionally.
• Prepare work schedules and assign tasks to optimize staff coverage and productivity.
• Coordinate with maintenance and front desk teams on room readiness and facility issues.
• Maintain records of staff attendance, performance, and training activities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED