Housekeeping Supervisor

HEI Hotels and Resorts•Santa Rosa, CA

26d

About The Position

The Housekeeping Supervisor maintains the building to provide a safe and clean experience for hotel guests, associates, and vendors, and provides direction and support to the Housekeeping team. The role supervises staff and housekeeping operations, supports guest satisfaction, and helps ensure compliance with cleanliness, sanitation, and safety standards.

Requirements

Effective verbal and written communication skills.
Ability to adapt communication style for different audiences, including supervisors, coworkers, and the public.
Ability to grasp, lift, carry, or otherwise move materials weighing up to 100 pounds, with or without reasonable accommodation.
Ability to move throughout the building and bend, stoop, and reach to assist other staff members when needed, with or without reasonable accommodation.

Nice To Haves

Housekeeping experience preferred.

Responsibilities

Supervise housekeeping staff by providing communication, training, coaching, counseling, and performance feedback.
Interview and hire staff; train employees; recommend performance evaluations; resolve problems; and recommend discipline or termination when appropriate.
Supervise and inspect cleaning of guest rooms, turndown service, public areas, and back-of-house areas.
Ensure compliance with accident and loss prevention programs, health and sanitation standards, and regulations.
Assign work to staff, reviewing special requests and areas of focus to support smooth housekeeping operations.
Issue supplies and goods to staff at the beginning of shifts, controlling inventory, availability, and expenses.
Respond to guest requests, concerns, and problems to support guest satisfaction.
Log lost-and-found items and respond to inquiries.
Implement emergency training and procedures to protect the hotel, guests, staff, and company assets.
Comply with attendance rules and be available to work regularly.
Perform other job-related duties as assigned.