Housekeeping Supervisor

Royal Sonesta Cambridge, MA•Cambridge, MA

31d•$29 - $31

About The Position

Manages hotel housekeeping operations to ensure product quality standards are met and guest rooms, public spaces, and other hotel areas are clean and well maintained. The role includes supporting employee training and development, coordinating room-status updates with the front desk and housekeeping office, addressing maintenance needs and guest complaints, completing and recording inspections, and managing linen and cleaning-supply inventories.

Responsibilities

Participate directly in training and developing new employees.
Monitor room condition and availability, and submit prompt, accurate reports to the front desk and housekeeping office.
Communicate with the housekeeping office to update room statuses and other priorities.
Write maintenance requests and follow up to confirm they have been completed.
Respond to guest complaints regarding service or equipment.
As the AM Supervisor, complete 15 detailed room inspections per day and enter findings into Hot SOS.
Complete one daily room inspection with the housekeeper who cleaned the room, providing positive feedback and noting areas for improvement.
As the PM Supervisor, inspect hallways, corridors, service areas, and storage areas, and record inspections in HotSOS.
Establish and maintain a cost-control system for linen and cleaning-supply inventories.
Oversee the ordering and receiving of linen and cleaning supplies.
Ensure employees are properly groomed and wearing uniforms with name tags.