HOUSEKEEPER SUPERVISOR 2027

Kampgrounds Of America, Inc.•Sunbury, OH

5d•$16

About The Position

The Housekeeping Supervisor oversees the day-to-day operations of the housekeeping department, monitoring the housekeeping team to ensure guests have a clean, orderly, and attractive environment. The supervisor assigns duties, inspects work to ensure KOA standards are met, and reviews customer satisfaction. The position is seasonal for the 2027 season, which runs from April to November. The supervisor organizes shifts, trains and motivates employees, maintains inventory, and orders cleaning supplies. The role also addresses housekeeping complaints, conducts inspections, communicates daily activities and problems to the General Manager or Assistant General Manager, prepares reports, and supports property quality and employee safety programs under the General Manager’s direction. Work takes place indoors and outdoors, with exposure to varying weather, moderate to loud noise, dust, pollen, grasses, landscaping, chemicals, and moving mechanical equipment. Personal protective equipment is required when necessary. The role may involve interruptions and changing priorities, and may require driving a motorized vehicle.

Requirements

High school diploma or equivalent.
At least two years of experience in housekeeping or a related field.
Fluent spoken and heard English-language ability.
Strong decision-making ability.
Ability to motivate, lead, and develop a team.
Strong working knowledge and hands-on experience with housekeeping and janitorial procedures.
Comfort working in a fast-paced, high-pressure environment.
Ability to maintain confidentiality.
Ability to work nights, weekends, and holidays.
Valid driver’s license.

Responsibilities

Organize employee shifts according to operational needs; train and motivate team members; maintain stock, monitor inventory, and order cleaning supplies.
Maintain quality-control standards, investigate housekeeping service or equipment complaints, and take corrective action.
Train new employees in cleaning techniques, including cleaning accommodation units and washing laundry.
Inspect restrooms, accommodation units, and private and public spaces to ensure they are clean and orderly.
Ensure team members have the supplies needed to perform their work.
Communicate daily activities and problems to the General Manager or Assistant General Manager.
Ensure adherence to quality standards and health and safety regulations.
Prepare reports concerning procedures, efficiency, scheduling, attendance, and related matters.
Maintain the property according to the quality assurance manual under the General Manager’s direction.
Under the General Manager’s direction, monitor and implement the department safety program to help ensure employees work in a safe, hazard-free environment that complies with applicable local, state, and federal safety requirements.