HOUSEKEEPER 2027

KOA•Sunbury, OH

3d•Onsite

About The Position

The Housekeeper maintains a clean, sanitary, comfortable, and tidy environment. The role cleans private offices and public common areas, including the general store, restrooms, and accommodation units, in accordance with departmental standards. The 2027 season runs from April to November. The Housekeeper cleans and prepares accommodation rooms and public areas to brand expectations and within time standards; refreshes guest rooms with amenities, supplies, linens, and collateral; and responds to requests according to priority. The role works with guest services and property leadership to address guest challenges, completes required forms, and turns in items left behind by guests. It also includes laundry, sanitizing kitchens and bathrooms, handling master room keys, reporting room status, maintaining housekeeping carts, and keeping assigned campground areas clean. The position requires compliance with quality, health, safety, and security standards and the use of protective equipment where necessary.

Requirements

Basic understanding of the English language.
Comfortable working in a fast-paced, high-pressure environment.
Ability to maintain confidentiality.
Able to work nights, weekends, and holidays.
Valid driver's license.
Able to lift and carry up to 10 pounds regularly and lift or carry up to 25 pounds or more occasionally with assistance.
Ability to bend, stoop, kneel, crouch, climb, push, pull, reach overhead, and move safely over uneven terrain.
Ability to perform repetitive motions and to stand, bend, sit, lift, and walk.
Ability to work indoors and outdoors and tolerate varying weather conditions, moderate to loud noise, and possible exposure to dust, pollen, grasses, landscaping, chemicals, and moving mechanical equipment.
Ability to use personal protective equipment where necessary.
Ability to manage occasional interruptions and shifting priorities.
If driving a motorized vehicle is expected, ability to meet the related visual and physical demands, including close and distance vision, sitting, and seeing and reading signs and traffic signals.

Responsibilities

Clean and style accommodation rooms and public areas to brand expectations, with attention to detail and within time standards.
Refresh and replenish guest rooms with amenities, supplies, linens, and applicable collateral.
Complete requests in a timely manner and in order of priority.
Work collaboratively with the guest services team and property leadership to resolve guest challenges.
Complete appropriate forms and turn in items left by guests to the housekeeping supervisor.
Follow quality standards and health and safety regulations.
Wash, dry, and fold laundry as required.
Sanitize kitchens and bathrooms, including scrubbing basins, tubs, toilets, and floors using appropriate chemical solutions and protective equipment.
Sign out and sign in master room keys daily.
Report room condition and status to the housekeeping supervisor and guest services.
Retrieve, stock, restock, and store the housekeeping cart according to prescribed safety and security procedures.
Maintain cleanliness of all assigned campground areas.
Perform other duties, responsibilities, or activities as assigned.