HOUSEKEEPER SUPERVISOR 2027

KOA•Sunbury, OH

About The Position

The Housekeeping Supervisor oversees the day-to-day operations of the housekeeping department and monitors the team’s work to ensure a clean, orderly, and attractive environment for guests. The supervisor assigns duties, inspects work for compliance with KOA standards, and reviews customer satisfaction. The position is for the 2027 season, which runs from April through November. The supervisor organizes employee shifts, trains and motivates team members, maintains inventory and orders cleaning supplies, and ensures supplies are available. The role includes inspecting restrooms, accommodation units, and private and public spaces; maintaining quality standards; addressing housekeeping complaints and equipment issues; and taking corrective action. The supervisor communicates daily activities and problems to the GM or AGM, prepares reports, follows the quality assurance manual under the GM’s direction, and monitors and implements the department safety program as directed by the GM. Work takes place indoors and outdoors, potentially in varying weather conditions. The role may involve moderate to loud noise, exposure to dust, pollen, grasses, landscaping, chemicals, and moving mechanical equipment, and occasional interruptions or changing priorities. Personal protective equipment is required where necessary. Physical activities include regularly lifting or carrying up to 10 pounds, occasionally lifting or carrying 25 pounds or more with assistance, and bending, stooping, kneeling, crouching, climbing, pushing, pulling, reaching overhead, and moving safely over uneven terrain. The work also involves repetitive motion, standing, sitting, lifting, and walking. Driving a motorized vehicle may be expected.

Requirements

High school diploma or equivalent.
Minimum of two years’ experience in housekeeping or a related field.
Fluent spoken and listening English-language ability.
Strong decision-making ability.
Ability to motivate, lead, and develop a team.
Strong working knowledge of and hands-on experience with housekeeping and janitorial procedures.
Comfort working in a fast-paced, high-pressure environment.
Ability to maintain confidentiality.
Ability to work nights, weekends, and holidays.
Valid driver’s license.
Ability to meet the stated physical demands, including lifting and carrying items and performing physical tasks such as bending, kneeling, climbing, and walking over uneven terrain.

Responsibilities

Organize employee shifts according to operational needs.
Train, motivate, lead, and develop housekeeping team members, including training new employees in cleaning techniques.
Maintain stock, monitor inventory levels, order cleaning supplies, and ensure supplies are available to the team.
Maintain quality-control standards and investigate complaints about housekeeping service or equipment, taking corrective action.
Conduct regular inspections of restrooms, accommodation units, and private and public spaces.
Communicate each day’s activities and problems to the GM or AGM.
Ensure adherence to quality standards and health and safety regulations.
Prepare reports concerning procedures, efficiency, scheduling, attendance, and related matters.
Maintain the property by following the quality assurance manual under the GM’s direction.
Monitor and implement the department safety program as directed by the GM, ensuring employees work in a safe, hazard-free environment compliant with local, state, and federal safety requirements.
Perform other duties, responsibilities, or activities as assigned.