Housekeeping Supervisor

MCR•Fort Worth, TX

20d•$19 - $20•Onsite

About The Position

The Housekeeping Supervisor supervises and supports the day-to-day operation of the housekeeping department during the assigned shift. The role helps ensure guest rooms, public washrooms, corridors, the lobby, public areas, and hotel offices are clean and that housekeeping activities are carried out professionally, according to standards, and with a high level of service. The supervisor works with guests, team members, managers, and other departments; supports room and public-space attendants; monitors room and area status; and assists with supplies, equipment, cost control, and payroll. The position requires a high school diploma and one year of job-related experience. The supervisor must be able to work a variable schedule, including days, nights, holidays, and weekends, based on hotel needs. The role includes regular standing and walking, working most of the shift on one's feet, and lifting or transporting items weighing up to 25 pounds.

Requirements

High school diploma.
At least one year of job-related experience.
Ability to read, write, and speak English.
Ability to work a variable schedule, including days, nights, holidays, and weekends, based on hotel demands.
Must have employment eligibility in the United States.
Ability to comply with company appearance standards and wear the designated uniform.
Commitment to exceeding service standards and providing high-caliber service.
Ability to work collaboratively and communicate effectively with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds at all organizational levels.
Regularly able to sit, stand, walk, bend, and use hands to handle objects, tools, or controls; must work most of the shift on feet.
Ability to bend, stoop, crouch, lift, and transport up to 25 pounds throughout the hotel and guest rooms.
Frequently able to talk or hear.

Nice To Haves

Previous hotel or resort experience.
Bilingual skills.

Responsibilities

Approach encounters with guests and team members in a friendly, service-oriented manner.
Maintain professional, warm, and friendly working relationships and promote open communication with managers, team members, and other departments.
Use proper two-way radio and/or cell phone etiquette when communicating with team members.
Ensure housekeeping carts and supply closets are stocked with appropriate supplies.
Ensure equipment is distributed to Room Attendants and Public Space Attendants and maintained in proper operating order.
Follow up daily on Room Attendant and housekeeping assignments.
Inspect assigned guest rooms and areas and update their status.
Update ready-room status in the property management system as rooms become available.
Submit discrepancies to the front desk daily before the end of the shift.
Submit maintenance requests daily.
Participate in cleaning public restrooms, offices, and classrooms, including removing trash, vacuuming, and dusting as needed.
Participate in general cleaning tasks.
Train and follow up with Public Space Attendants.
Maintain cleanliness and orderly conduct on floors.
Provide visibility and assistance to guests and team members.
Assist with cost control, payroll, and supply inventories.
Recommend changes to departmental operating procedures.
Perform Lost & Found duties according to hotel standards.
Communicate progress and issues effectively to the Executive Housekeeper.