Housekeeping Supervisor

Oetker Hotels•Palm Beach, FL

91d•Onsite

About The Position

The Housekeeping Supervisor helps maintain an immaculate, inviting atmosphere throughout The Vineta Hotel, upholding high standards of cleanliness, presentation, and guest satisfaction across guest rooms, public areas, and back-of-house spaces. The role combines hands-on housekeeping work with staff supervision, training, quality control, coordination, and support for departmental operations in a fast-paced luxury hotel environment. The supervisor works with other hotel departments to coordinate room readiness, cleaning schedules, and event or high-traffic area coverage. The role also supports the Housekeeping Manager with recruitment, staff development, scheduling, budget and cost-control initiatives, and guest concerns. Housekeeping operations should align with health and safety requirements, hotel standards, financial goals, and sustainability initiatives.

Requirements

At least 3 years of work experience in a similar capacity, with an understanding of luxury hotel service standards.
2 years in a supervisory role preferred.
High school diploma; a degree in Hospitality is preferred, or equivalent experience.
Fluency in English; other languages are an asset.
Ability to communicate clearly with guests and hotel staff.
Computer literacy, including Microsoft Office or related software.
Knowledge of cleaning techniques, equipment, and safety standards.
Ability to work flexible hours, including days, evenings, overnights, weekends, and holidays.
Ability to access and navigate each department at the organization's facilities.
Ability to frequently walk, stand, bend, stoop, kneel, climb, crawl, and handle objects and equipment; push, pull, grasp, lift, or carry items weighing up to 50 lbs.

Nice To Haves

Degree in Hospitality or equivalent experience.
Additional languages beyond English.
Two years in a supervisory role.

Responsibilities

Implement cleaning protocols and uphold quality-control standards through daily inspections of guest rooms, suites, and public areas.
Participate in cleaning work as required by the department.
Ensure housekeeping equipment is maintained and checked for proper functioning in collaboration with Engineering.
Conduct onboarding and ongoing training in cleaning techniques, safety procedures, and luxury service standards.
Promptly address and resolve cleanliness or maintenance issues.
Manage inventory of cleaning supplies, linens, and equipment, ensuring suitable products are available and correctly used in alignment with sustainability initiatives and financial goals.
Maintain effective relationships and communication with hotel departments, coordinating with Front Office, Maintenance, and Food and Beverage on room implementation, cleaning schedules, special events, and high-traffic areas.
Ensure timely completion of rooms, assignments, cleaning schedules, and task prioritization.
Ensure housekeeping practices follow health and safety regulations, including proper handling and storage of cleaning chemicals and equipment.
Conduct regular training on safety protocols and emergency procedures for housekeeping staff.
Ensure staff use appropriate professional gestures and wear clothing, uniforms, and PPE suited to the cleaning work.
Propose improvements to departmental operations and support energy savings, recycling, and waste sorting.
Act as a liaison between guests and housekeeping, respond promptly to inquiries and concerns, monitor housekeeping-related guest feedback, and implement improvements based on feedback.
Support the Housekeeping Manager with recruitment, onboarding, training, budget, and cost-control initiatives.
Assist with performance feedback, disciplinary actions, and staff development.
Coordinate with vendors and procurement to ensure supplies are restocked on time.
Assist with staff shift scheduling to maintain adequate coverage while controlling labor costs.
Set an example in personal appearance and hygiene, reflecting a professional image for guests.