Housekeeping Supervisor

Conrad Hotels and Resorts•Nashville, TN

31d•Onsite

About The Position

Under the general guidance of the Director and Assistant Director of Housekeeping, responsible for assigning and supervising the activities of the room attendants, house porters and linen porters to ensure clean, orderly, attractive and well-maintained guest rooms, corridors, fire exits, stairways and service areas on assigned floors/areas. Ensure guests of the hotel are treated fairly and consistently in a timely manner, receiving high quality, personalized service.

Requirements

High school education or equivalent
One to two years in a similar public contact position, preferably in an upscale or lifestyle brand hotel.
Excellent time management and organizational skills
Excellent verbal and written communication skills
Demonstrated aptitude for problem solving and problem identification.
Ability to manage multiple tasks and responsibilities at once.
Strong customer service focus
Ability to work in a fast-paced team environment.
Attention to detail required.
Maintain positive and productive working relationship with other team members and departments.
Able to work overtime as needed.

Responsibilities

Supervise the allocation of work assignments to Room Attendants and Housepersons to ensure maximum coverage
Assign special duties to Room Attendants and Housepersons on assigned floors
Check the computer system throughout the day for an update of room status and communicate with the front desk and engineering
Check and return an allocated number of guest rooms to the standard required by the hotel
Report and log any maintenance defects found in the rooms and assigned areas. Liaise with front desk and engineering regarding all out of order rooms and other defects
Ensure soft furnishings and décor of rooms are maintained to standard
Oversee implementation of deep cleaning and replacement
Ensure corrective action where necessary and inform the Director of Housekeeping regularly on performance of each staff member
Check on a daily basis the arrivals, departures and VIP lists
Check rooms to ensure they are cleaned and maintained to the required standard
Ensure VIP gifts are replenished
Conduct team briefings, daily line ups, monthly meetings as required
Check that adequate linen, cleaning materials and guest supplies are held in each floor linen and supply closets
Ensure all storage areas are kept clean, safe and are within local fire, safety, and health codes
Ensure all public area and heart of house areas are clean
Handle guest requests, inquiries and complaints with immediate action and thorough follow up
Assist in stock taking of Housekeeping items when necessary
Assist in monitoring and controlling housekeeping procedures, including lost property, key and pager control, security and emergency procedures
Report immediately any matters concerning the security of the floors or public spaces to the security department
Report immediately any valuable lost property to security and to log packages and all other lost property
Assist fellow team members to perform similar or related jobs as and when necessary
Perform other duties as assigned to support departmental and organizational goals.