Housekeeping Supervisor - Renaissance Waterford

Coury Hospitality•Oklahoma City, OK

7d•Onsite

About The Position

Renaissance Waterford Oklahoma City is hiring a Housekeeping Supervisor to support the hotel’s housekeeping operations and guest experience. The supervisor leads, coaches, and supports Housekeeping associates; helps assign daily work; monitors cleaning progress; and inspects guestrooms and other hotel spaces for cleanliness, safety, and readiness. The role supports training, performance feedback, payroll and reporting, safe use and maintenance of equipment and supplies, special cleaning projects, and linen operations. It also coordinates room-status communication with the Front Office, responds to guest and management requests, enforces key-security procedures, and performs Housekeeper duties when additional staffing support is needed. The position requires balancing cleanliness, quality, efficiency, safety, and service in a fast-paced hotel environment. The supervisor is expected to provide clear direction, communicate professionally, maintain strong attention to detail, collaborate with other departments, and lead by example. The role may include additional or adjusted duties based on business volume, operational needs, and staffing levels.

Requirements

High school diploma or equivalent.
Previous housekeeping experience.
Previous supervisory or team lead experience is required or preferred based on business needs.
Knowledge of guestroom cleaning standards, public-area cleanliness, laundry and linen processes, and hotel safety procedures.
Proficient computer skills.
Ability to communicate clearly and professionally with associates, managers, guests, and other hotel departments.
Strong organizational and time-management skills.
Ability to train, coach, motivate, and support Housekeeping associates.
Strong attention to detail and commitment to cleanliness and quality standards.
Ability to maintain a positive attitude and demonstrate an aptitude for guest service.
Ability to work a flexible schedule, including weekends and holidays, based on business needs.
Ability to stand, walk, bend, reach, lift, push, pull, and move throughout the shift.
Ability to work in guestrooms, public areas, offices, laundry areas, supply closets, storage areas, and other back-of-house spaces.
Ability to lift, carry, push, and pull linens, supplies, trash, cleaning equipment, and other materials as required.
Ability to safely operate and work around housekeeping equipment and cleaning products.
Ability to wear required personal protective equipment based on job responsibilities and applicable safety procedures.

Nice To Haves

Hotel, resort, or hospitality experience.
Experience with Microsoft Word and Excel.

Responsibilities

Lead, coach, and support Housekeeping associates throughout the day.
Help determine daily assignments for room attendants and support staff based on occupancy, staffing guides, room status, and business needs.
Monitor associates’ progress to ensure rooms and public areas meet company standards and are completed in a timely manner.
Inspect guestrooms, public areas, offices, supply closets, and other hotel spaces for cleanliness, appearance, safety, and guest readiness.
Support training and coaching on company policies, cleaning standards, safety procedures, and service expectations.
Ensure associates clock in properly through the time and attendance system and report to work in the required uniform.
Provide staff performance feedback to the Director of Housekeeping and assist with team development.
Help maintain Housekeeping payroll within departmental budget guidelines and ensure daily and weekly reports are completed accurately.
Train associates and reinforce the proper use of cleaning chemicals, equipment, and other cleaning aids in accordance with hotel safety guidelines.
Check housekeeping equipment and supplies to ensure they are maintained, safely used, and available when needed.
Schedule and coordinate special cleaning projects for room attendants and inspectors.
Coordinate linen operations, including inventories, clean linen distribution, soiled linen collection, storage organization, and cart loading and security.
Partner with the Front Office to communicate ready-room status consistently, aiming to report ready rooms by 10:00 a.m. and throughout the day, with all rooms reported by 4:00 p.m. on a regular basis.
Follow and enforce key-security procedures to help protect guests, associates, and property.
Respond to housekeeping requests from guests and management in a timely, efficient, and friendly manner.
Perform Housekeeper duties when staffing levels require additional support.
Support the team wherever needed and lead by example.