Housekeeping Supervisor - Renaissance Waterford

Coury Hospitality•Oklahoma City, OK

2d•Onsite

About The Position

The Housekeeping Supervisor supports the daily housekeeping operation at Renaissance Waterford, leading and coaching associates while helping ensure guestrooms, public areas, and back-of-house spaces meet cleanliness, safety, and service standards. The role coordinates assignments, monitors work and room status, conducts inspections, supports training, and collaborates with Front Office, Maintenance, Housekeeping leadership, and other hotel teams to keep operations running smoothly and rooms ready for guests. The supervisor also helps manage staffing, time and attendance, payroll guidelines, reports, equipment, supplies, linen operations, and special cleaning projects. They respond to guest and management requests and step in to perform Housekeeper duties when needed. The position requires flexibility to work weekends and holidays based on business needs, and includes physical activity throughout hotel areas, such as standing, walking, bending, reaching, lifting, pushing, and pulling.

Requirements

High school diploma or equivalent.
Previous housekeeping experience.
Previous supervisory or team lead experience is required or preferred based on business needs.
Knowledge of guestroom cleaning standards, public area cleanliness, laundry and linen processes, and hotel safety procedures.
Proficient computer skills.
Ability to communicate clearly and professionally with associates, managers, guests, and other hotel departments.
Strong organizational and time-management skills.
Ability to train, coach, motivate, and support Housekeeping associates.
Strong attention to detail and commitment to cleanliness and quality standards.
Ability to maintain a positive attitude and demonstrate a genuine aptitude for guest service.
Ability to work a flexible schedule, including weekends and holidays, based on business needs.
Ability to stand, walk, bend, reach, lift, push, pull, and move throughout the shift.
Ability to work in guestrooms, public areas, offices, laundry areas, supply closets, storage areas, and other back-of-house spaces.
Ability to lift, carry, push, and pull linens, supplies, trash, cleaning equipment, and other materials as required.
Ability to safely operate and work around housekeeping equipment and cleaning products.
Ability to wear required personal protective equipment based on job responsibilities and applicable safety procedures.
Ability to work in a fast-paced hotel environment while maintaining professionalism, attention to detail, and a positive attitude.

Nice To Haves

Hotel, resort, or hospitality experience preferred.
Microsoft Word and Excel experience is a plus.

Responsibilities

Lead, coach, and support Housekeeping associates throughout the day.
Help assign daily work to room attendants and support staff based on occupancy, staffing guides, room status, and business needs.
Monitor associates’ progress to ensure rooms and public areas are cleaned to company standards and completed on time.
Inspect guestrooms, public areas, offices, supply closets, and other hotel spaces for cleanliness, appearance, safety, and guest readiness.
Support associate training and coaching on company policies, cleaning standards, safety procedures, and service expectations.
Ensure associates clock in properly using the time and attendance system and report to work in the required uniform.
Provide staff performance feedback to the Director of Housekeeping and assist with team development.
Help maintain Housekeeping payroll within departmental budget guidelines and ensure daily and weekly reports are completed accurately.
Train associates on and reinforce the proper use of cleaning chemicals, equipment, and other cleaning aids in accordance with hotel safety guidelines.
Check housekeeping equipment and supplies to ensure they are maintained, used safely, and available when needed.
Schedule and coordinate special cleaning projects for room attendants and inspectors.
Coordinate linen operations, including inventories, clean linen distribution, soiled linen collection, storage room organization, and proper cart loading and security.
Partner with Front Office to communicate ready rooms consistently, with the goal of reporting ready rooms by 10:00 a.m. and throughout the day, and all rooms by 4:00 p.m. on a regular basis.
Follow and enforce key security procedures to help protect guests, associates, and property.
Respond to housekeeping requests from guests and management in a timely, efficient, and friendly manner.
Perform Housekeeper duties when staffing levels require additional support and assist the team wherever needed.
Carry out additional or adjusted duties as assigned by management based on business volume, operational needs, staffing levels, and hotel needs.