Housekeeping Supervisor Intern - Summer 2027

Grand Traverse Resort and Spa•Acme, MI

39d•Onsite

About The Position

Are you ready to develop your leadership skills and master the operational backbone of resort management? As a Housekeeping Supervisor Intern for Summer 2026, you will step into a vital leadership role, supervising the daily cleaning, maintenance, and quality assurance of our rooms, condo units, and public areas in alignment with premier resort standards. In this hands-on internship, you will lead, train, and motivate Room Attendants and Linen Porters, while gaining essential management experience in productivity tracking, inventory control, and daily department logistics.

Requirements

Relevant experience or experience with customer service
Must be at least 21 years of age
Must have a current valid Michigan driver’s license and be insurable under the company’s plan
General understanding of Microsoft Office Suite (Word, Excel, Outlook) preferred
Comprehend and follow instructions
Able to multitask
Perform assigned tasks and meet deadlines that may be complex or varied
Ability to handle sensitive situations and have difficult conversations
Influence people and make decisions
Direct, Control and Plan
Interact with co-workers in verbal and written form
Communicate orally
Handle stress for long periods of time
Must be able to pass a background investigation and drug screen as a condition of employment.

Nice To Haves

Prefer to have a minimum of 1 year previous supervisory experience preferably in a hotel or resort setting

Responsibilities

Monitor OSHA standards and promote a safe environment for all housekeeping staff. Ensure all correct procedures are followed regarding Bloodborne Pathogens.
Maintain accurate records of all rooms that are cleaned and file appropriately
Complete and submit any required reports or paperwork accurately and timely
Ensure that all maintenance problems are called in through dispatch in the office to be completed in a timely fashion
Responsible for verifying that housekeeping carts and linen closets are fully stocked and cleaned
Help in any area of housekeeping as needed
Ensure that all public space in assigned areas are maintained to department standards
Thoroughly inspect each room after Room Attendants have cleaned them, being sure rooms are cleaned to standard before releasing them to the Front Desk (including VIP rooms)
Consistently present a professional image to Grand Traverse Resort and Spa (GTRS) staff and its guests
Assist in answering incoming calls and directing to the proper areas, and keep an accurate phone log of all calls to insure each duty is taken care of properly
Assist in control of Lost and Found in the field.
Ensure that the master keys, radios and pagers are returned to the proper areas and investigate if any are missing
Wear a radio and an earpiece every working day.
Maintain the cleanliness and standards of the company vans
Maintain the files and regulations of GTRS housekeeping department
Create, maintain and support high morale of the Housekeeping staff
Ensure that all Room Attendants and Linen Porters are meeting and exceeding GTRS standards
Assist the Executive Housekeeper with the creation of performance evaluations
Completely monitor employee training and conduct
Responsible to assist Training Room Attendant, fellow Condo Supervisors, Assistant Executive Housekeeper and Executive Housekeeper in assessing training needs for your department
Responsible for making sure all assigned employees including yourself, comply with Personal Appearance Standards
Must comply with the GTRS Open Door Policy and assist with progressive counseling procedures
Must understand and abide by the environmental/culture and practices of the resort
Other duties as assigned
Attend bi-weekly intern meetings and possible committee meetings
Complete internship projects
Work a flexible schedule of 32-40+ hours per week
Ability to train and supervise others in job procedures
Good guest service skills as there will be frequent contact with other employees and guests
Must have demonstrated ability to make decisions as well as openly support decisions/direction from GTRS management
Must have a high energy level – will be on feet most of the time, continuously moving at a fast pace
Must demonstrate positive phone etiquette at all times
Must have excellent multi-tasking, organization, and communication skills
Must project a positive attitude at all times
Must enjoy and work well with others
Must possess excellent time management skills and be comfortable with meeting firm deadlines
Will plan, supervise, and be accountable for all employees’ daily activities during assigned shift. Expected to Motivate, Evaluate, Delegate, Counsel, Discipline and Direct.