Housekeeping Supervisor/Inspector

Geisha Hospitality Group•Cleveland, OH

5d•Onsite

About The Position

Lead a Team That Delivers Exceptional Guest Experiences At The Metropolitan at The 9, cleanliness is one of the first things our guests notice—and our Housekeeping Supervisors play a vital role in ensuring every room meets the highest standards of quality and comfort. We're looking for a motivated, detail-oriented leader who takes pride in maintaining excellence, coaching team members, and creating memorable guest experiences. If you're passionate about hospitality, enjoy leading by example, and thrive in a fast-paced environment, we'd love to hear from you.

Requirements

High school diploma or GED required.
Previous hotel housekeeping experience required.
Strong knowledge of housekeeping procedures, cleaning standards, and hotel operations.
Excellent communication, organizational, and time-management skills.
Availability to work a flexible schedule, including weekends and holidays.

Nice To Haves

Prior supervisory or leadership experience in hospitality preferred.
Ability to use hotel property management systems and basic computer programs is a plus.

Responsibilities

Inspect guest rooms, suites, and public areas to ensure cleanliness, presentation, and brand standards are met.
Supervise, support, and motivate Room Attendants, Housemen, and Public Area Attendants throughout each shift.
Assign daily work and monitor productivity to ensure timely completion of all assignments.
Ensure guest rooms are ready for arrival according to hotel occupancy needs.
Respond promptly and professionally to guest requests and service recovery opportunities.
Report maintenance concerns and coordinate with the Engineering team to resolve issues.
Ensure all team members follow hotel policies, safety procedures, and proper cleaning practices.
Assist with cleaning rooms or public areas when operational needs require.
Complete daily inspection reports, room status updates, and other required documentation.
Partner with the Front Office and other departments to ensure a seamless guest experience.