Amway Grand Plaza Housekeeping Runner - 1st Shift

AHC Hospitality•Grand Rapids, MI

1d•Onsite

About The Position

The Housekeeping Runner is an integral part of the Housekeeping team who collectively is responsible for delivering various requested guest room items to guests and associates throughout their shift. This is a full-time, 1st Shift position requiring weekend availability.

Requirements

Physically able to move large and heavy objects such as: carts, large bags of linen, ironing board, furniture, mattresses
Ability to read and recognize room numbers
Ability to communicate effectively with guests and team members verbally or in written form
Ability to learn, follow and enforce standards for cleanliness as they apply to all aspects of room
Ability to follow all safety procedures/standards and able to recognize and act in emergency situations
Able to lift 75lbs; push/pull carts of 150lbs.

Nice To Haves

Previous experience in hospitality is preferred, but not needed.

Responsibilities

Greet guests immediately with friendly/sincere acknowledgement
Provide customer service to guests, including information about hotel services, activities and local attractions
Timely address guest complaints and/or requests with professionalism and patience within a ten minute time frame
Make sure that all items delivered to the guest rooms are clean and in working order
Check storerooms for availability of pack & play's, microwaves, refrigerators, fans, ozone machines, etc. and ensure they are in safe condition
Reports maintenance deficiencies in order to maintain guest rooms in compliance with hotel standards
Replenishes linen and guest amenities
Assists co-workers as requested
Work in a fast-paced environment, flexible with spontaneous demands from guests and for business needs.
Display professional image at all times through appearance and conduct
Within position scope, ensure hotel is in compliance with all federal, state and local laws, including OSHA
Uses the following Personal Protective Equipment (PPE): gloves and safety glasses, as needed
Report defective, damaged or lost PPE, or equipment that does not fit properly to management
Regular attendance in keeping with guidelines established by the company and site are essential to the successful performance of this position.
Carries out reasonable requests of supervisor or management.
Have knowledge about all emergency procedures and know how to act on them.