Amway Grand Plaza Houseperson/Banquet Set up - 1st Shift

AHC Hospitality•Grand Rapids, MI

2d•Onsite

About The Position

AHC Hospitality represents a diverse array of hotels, restaurants, and resorts, providing exceptional guest experiences. This full-time position with 1st shift hours focuses on the daily operations of banquet room setup within all AHC properties, adhering to the standards of the Amway Grand Plaza Hotel and AHC guest service standards. The role emphasizes creating a teamwork environment and producing quality service for guests.

Requirements

Ability to work collaboratively in a team environment, supporting colleagues and fostering a positive atmosphere.
Efficiently manage time and prioritize tasks to ensure smooth event operations.
Ability to stand for extended periods, lift heavy items, and perform physical tasks associated with event service.
Maintain a neat and professional appearance in accordance with company standards.
Flexibility to adjust to changing situations and requirements based on the nature of events.
Ability to communicate clearly and effectively with guests, team members, and management.
Capability to address and resolve guest concerns or issues promptly and professionally.
Keen eye for detail to ensure accuracy in service and presentation.
High school diploma or GED

Nice To Haves

Related experience and/or training is a plus

Responsibilities

Completion of tasks as designated by assignment sheets E.O.'s and/or need
Inspection of meeting rooms to insure they are ready for client functions
Responsible for the transport and set- up of equipment between the existing facilities and other locations
Maintain equipment and report all damage equipment to assistant manager or manager for promptly repairs.
Responsible to ensure of all equipment necessary for events communicate to Assistant Manager or manager of any especial need of equipment.
Oversee maintenance and upkeep of all equipment and Meeting Room Spaces
Oversee maintenance and upkeep of all storage areas
Manage flow of activity throughout the hotel and other places during production and during events
May be required to assist other departments with setting up family-meals/ buffets.
Insure departmental safety and emergency procedures are being followed.
Walk thru the hotel areas assigned to Conference Services Department to ensure areas are clean and unnecessary equipment has been removed.
Any and all other duties as assigned by the manager