Amway Grand Plaza Group Reservation Coordinator

AHC Hospitality•Grand Rapids, MI

3d•Onsite

About The Position

The Group Reservations Coordinator is an hourly position. This role provides the highest level of service for our group/convention/social clients and their event reservation experience. This position displays above and beyond care for all guests that they may come in contact with, while maintaining a professional manner. Hours and days worked will be based on business needs as determined by the Director of Group Reservations / Group Reservation Manager(s) and/or the Director of Rooms.

Requirements

Must become a routine user of all Amway Grand Plaza Hotel Reservation systems (OnQ, R&I, Passkey, and Delphi)
Must be familiar with hotel layout, products, services, amenities, and history.
Ability to utilize either Lotus or Excel to produce monthly reports.
Must be able to utilize Microsoft Word for Windows Documents.
2+ years supervisory experience in a hotel operations department.

Nice To Haves

Four-year degree from an accredited college or university preferred.

Responsibilities

Accurate input of rooming lists, or delegation thereof with timely (48 hour) follow-up to assure complete accuracy.
48-hour turnaround on specialized reservation information found on Re-Caps one year out or less, 72 hour on all groups 1+ year out.
Act as the direct point of contact for our corporate and social clients and assist with all direct bill reservations.
Work closely with the Business Travel Manager and assist with reservations.
Complete weekly pick up reporting for groups 90 days out.
Be present for any Rooms or Group related meetings in the absence of the Group Reservations Manager(s).
Continual communication to hotel front desk agents and leadership regarding block information.
Track wash percentage of groups over 100 room nights and distribute group recap summary within 48 hours of groups departure.
Assist Front Desk with blocking, pre-registering, pre-keying, and satellite check-ins when needed.
Morning and evening availability. To be present and able to assist the front desk during large volume group arrivals and departures - flexible schedule to be planned one week in advance.
Continual monitoring of all group cut-off dates and blocks, especially over tight dates, to ensure sell-out status when appropriate.
Assist with other tasks as assigned by Leadership.