Housekeeping Residences Attendant
About The Position
This role involves responding promptly to guest and inter-departmental requests, preparing and transporting cleaning carts, entering guest rooms to replenish amenities and linens, making beds, cleaning bathrooms, removing trash and room service items, checking appliance functionality, tidying rooms, dusting and polishing, and performing floor care duties. The attendant must follow all company policies, report maintenance issues and safety hazards, complete safety training, and properly store flammable materials. A professional appearance and adherence to confidentiality are required. The role also includes welcoming and assisting guests, anticipating their needs, supporting team goals, and meeting quality standards. Physical requirements include lifting objects up to 25 pounds without assistance (and over 25 pounds with assistance), pushing and pulling a loaded cart, reaching, bending, twisting, kneeling, and walking for extended periods, as well as manipulating objects with fine motor skills.
Requirements
- No high school diploma or G.E.D. equivalent.
- No related work experience.
- No supervisory experience.
- None
Responsibilities
- Respond promptly to requests from guests and other departments.
- Fill cart with supplies and transport cart to assigned area.
- Enter guest rooms following procedures for gaining access and ensuring vacancy before entering.
- Replace guest amenities and supplies in rooms.
- Replace dirty linens and terry with clean items.
- Make beds and fold terry.
- Clean bathrooms.
- Remove trash, dirty linen, and room service items.
- Check that all appliances are present in the room and in working order.
- Straighten desk items, furniture, and appliances.
- Dust, polish, and remove marks from walls and furnishings.
- Vacuum carpets and performs floor care duties (e.g., in guest rooms and hallway).
- Follow all company and safety and security policies and procedures.
- Report any maintenance problems, safety hazards, accidents, or injuries.
- Complete safety training and certifications.
- Properly store flammable materials.
- Ensure uniform and personal appearance are clean and professional.
- Maintain confidentiality of proprietary information.
- Welcome and acknowledge all guests according to company standards.
- Anticipate and address guests’ service needs.
- Assist individuals with disabilities.
- Thank guests with genuine appreciation.
- Speak with others using clear and professional language.
- Support team to reach common goals.
- Ensure adherence to quality expectations and standards.
- Move, lift, carry, and place objects weighing less than or equal to 25 pounds without assistance and in excess of 25 pounds with assistance.
- Ability to push and pull a loaded housekeeping cart and other work-related equipment over sloping and uneven surfaces.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Stand, sit, kneel, or walk for an extended period across an entire work shift.
- Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
- Perform other reasonable job duties as requested by Supervisors.
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
