Housekeeping Supervisor, Residences

Four Seasons Hotels and Resorts•Naples, FL

1d•Onsite

About The Position

The Housekeeping Supervisor oversees the cleanliness and maintenance of all public areas, ensuring they are neat, well-supplied, and exceed guest expectations.

Requirements

High school diploma or equivalent experience required.
Ability to read, write, and speak English.
Excellent communication skills and the ability to interact with guests and team members professionally.
US work authorization is required.

Nice To Haves

Prior experience in a similar role preferred but not required.
Strong leadership and organizational skills with the ability to effectively manage a team.

Responsibilities

Supervises and ensures that all public areas, including food and beverage outlets, banquet spaces, restrooms, lobbies, and hallways, are kept clean, neat, and presentable. This includes overseeing vacuuming, mopping, dusting, and other necessary cleaning tasks.
Ensures mirrors, furniture, floors, elevators, and doors are spotless and free from marks.
Monitors and inspects the cleanliness and maintenance of all public areas regularly, addressing any issues promptly.
Coordinates with the Engineering department for maintenance needs and communicates any concerns to Housekeeping management.
Periodically inspects and oversees the cleaning of lobby restrooms, employee locker rooms, and other public spaces.
Ensures all surfaces are cleaned, stocked with necessary supplies, and trash is removed.
Responds to guest requests and inquiries while in the public areas, providing assistance and direction when needed.
Ensures all guest areas are safe, accessible, and inviting.
Leads and motivates the team, working harmoniously and professionally with co-workers and supervisors, fostering a collaborative and supportive work environment.
Assists in the supervision of the housekeeping team in the absence or during high-volume periods, stepping in to support Guestroom Attendant and House Attendant duties when needed.
Works with Housekeeping management on inventory and stock takes of guest supplies, cleaning supplies, and chemicals required for public area and back-of-house cleaning.