Residences Porter Housekeeping

Marriott•Bonita Springs, FL

16h

About The Position

The Residences Porter is responsible for supplying guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. This role involves contacting appropriate departments to resolve guest issues, following up with guests to ensure satisfaction, and accurately relaying messages. The Porter also plays a role in safety and security by reporting any guest reports of theft to Loss Prevention/Security. All employees are expected to follow company and safety/security policies, maintain a professional appearance, protect company assets, and foster positive working relationships. This role requires the ability to enter and locate work-related information using computers, stand, sit, or walk for extended periods, and lift objects weighing less than or equal to 10 pounds without assistance. The company, Marriott International, is an equal opportunity employer that values diversity and inclusion. The Ritz-Carlton, as part of Marriott International, is dedicated to providing exceptional experiences and upholding its "Gold Standards" which are the foundation of the brand.

Requirements

High school diploma or G.E.D. equivalent.
No related work experience.
No supervisory experience.
None

Responsibilities

Supply guests/residents with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.
Contact appropriate individual or department (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.
Follow up with guests to ensure their requests or problems have been met to their satisfaction.
Receive, record, and relay messages accurately, completely, and legibly.
Notify Loss Prevention/Security of any guest reports of theft.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager.
Ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
Speak with others using clear and professional language; answer telephones using appropriate etiquette.
Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees.
Ensure adherence to quality expectations and standards.
Read and visually verify information in a variety of formats (e.g., small print).
Enter and locate work-related information using computers and/or point of sale systems.
Stand, sit, or walk for an extended period of time or for an entire work shift.
Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Perform other reasonable job duties as requested by Supervisors.