Housekeeping Manager | Courtyard, Denver South Park Meadows

CSM Corporation•Centennial, CO

5d•$58,000 - $60,000

About The Position

The Housekeeping Manager oversees housekeeping operations and ensures hotel rooms and public areas are clean. The role uses leadership and effective staff management to drive revenue, maximize profit, achieve financial results, maintain guest satisfaction, and foster positive employee relations. The manager is responsible for department finances, expense management, labor scheduling, supply costs, budgeting, procurement, and company assets. The role ensures sufficient clean room inventory, provides quality room cleanliness and supplies, responds courteously to guest concerns, and supports service recovery. The manager works alongside staff to model and train guest service standards and implements programs intended to improve satisfaction and revenue. The position includes inspecting operations for compliance with company and applicable local, state, and federal standards; maintaining current Material Safety Data Sheets; and ensuring a clean, safe workplace. The manager evaluates employee performance, takes corrective action when needed, interviews and hires staff, and leads employee coaching, development, recognition, and required training. The role also analyzes quality issues, identifies training needs, promotes collaboration, attends department and hotel meetings, and leads housekeeping and laundry initiatives while meeting hotel productivity standards. The position requires strong attention to detail, communication, leadership, organization, creativity, and problem-solving. The manager must manage multiple priorities and interruptions in a fast-paced environment with tight deadlines and follow all CSM Standard Operating Procedures.

Requirements

At least 2 years of progressive housekeeping management experience.
High school diploma or GED.
Detail-oriented, with the ability to communicate effectively with people at all levels inside and outside the organization.
Ability to problem-solve with employees and guests.
Ability to manage multiple priorities in a fast-paced environment.
Strong communication, leadership, organization, creativity, and problem-solving skills.
Ability to lift, push, and pull up to 75 pounds regularly throughout the shift.
Ability to perform significant bending.

Nice To Haves

Bilingual ability.
College degree or equivalent experience.

Responsibilities

Oversee housekeeping operations and ensure hotel rooms and public areas are clean.
Manage housekeeping department finances, expenses, labor, supplies, procurement, budgets, and company assets.
Schedule, monitor, and adjust labor according to business needs.
Ensure sufficient clean room inventory to maximize revenue.
Maintain guest satisfaction through quality room cleanliness and supplies, prompt responses to guest concerns, and service recovery when appropriate.
Work alongside staff to model guest service standards and provide training.
Develop and implement housekeeping service programs to improve guest satisfaction and revenue.
Inspect housekeeping operations for compliance with CSM standards and local, state, and federal regulations.
Keep Material Safety Data Sheets current and ensure proper chemical-use procedures.
Maintain a clean and safe work environment and follow CSM procedures for guest and employee incidents.
Evaluate staff performance and take corrective action as needed.
Interview, hire, coach, develop, motivate, and recognize employees; set goals and provide ongoing feedback.
Ensure department employees complete required training and that training records are maintained.
Analyze quality issues, identify training needs, and implement improvements.
Promote collaboration and a positive, professional work environment.
Attend daily, weekly, and monthly department or hotel meetings to support communication and planning.
Advise on and implement changes to housekeeping operations as needed.
Lead housekeeping and laundry initiatives and meet hotel-level productivity standards.
Adhere to all CSM Standard Operating Procedures.