Housekeeping Manager | Courtyard, Denver South Park Meadows

CSM Careers•Englewood, CO

About The Position

The Housekeeping Manager is responsible for the overall housekeeping operations, including ensuring the cleanliness and quality of hotel rooms and public areas. The role uses leadership and sound business judgment to support revenue, profitability, guest satisfaction, employee relations, and compliance with CSM procedures and applicable regulations. The manager oversees departmental finances, expenses, labor, supplies, assets, room inventory, training, and staff performance, and works alongside employees to model guest service standards. The position also supports housekeeping and laundry initiatives and productivity at the hotel level.

Requirements

At least 2 years of progressive housekeeping management experience.
High school diploma or GED.
Detail orientation and strong communication skills with people at all levels inside and outside the organization.
Ability to problem-solve with employees and guests.
Ability to manage multiple priorities in a fast-paced environment with frequent interruptions and tight deadlines.
Leadership ability, excellent organization skills, creativity, and strong problem-solving skills.
Ability to lift, push, and pull up to 75 pounds regularly throughout the shift.
Ability to perform significant bending.

Nice To Haves

Bilingual ability preferred.
College degree or equivalent experience preferred.

Responsibilities

Oversee housekeeping operations and ensure hotel rooms and public areas meet cleanliness and quality standards.
Manage housekeeping department finances, expenses, labor scheduling, supply costs, procurement, assets, and budget preparation.
Ensure sufficient rooms are cleaned and available to maximize revenue.
Promote guest satisfaction by providing quality room cleanliness and supplies and responding courteously to guest concerns and requests, including service recovery when applicable.
Work alongside staff to train employees and model guest service standards.
Develop and implement housekeeping service programs to improve guest satisfaction and support revenue goals.
Conduct routine inspections and maintain standards in accordance with CSM requirements and local, state, and federal regulations.
Keep Material Safety Data Sheets current and ensure appropriate procedures are followed when using chemicals.
Maintain a clean and safe work environment and follow CSM procedures for guest and employee incidents.
Evaluate staff performance and take appropriate corrective action; interview, hire, coach, develop, motivate, and recognize employees.
Provide required employee training, maintain training records, analyze quality issues, identify training needs, and implement improvements.
Promote collaboration and a positive, professional work environment.
Attend department and hotel meetings to support communication and planning.
Advise on and implement changes to housekeeping operations as needed.
Oversee housekeeping and laundry initiatives and meet hotel-level productivity standards.
Adhere to CSM Standard Operating Procedures.