Housekeeping Manager Toyota Arena
About The Position
The Housekeeping Manager oversees custodial operations at Toyota Arena, ensuring high standards of cleanliness, safety, and visual appeal for concerts, sporting events, and family shows. The role manages pre-event, live-event, and post-event cleaning cycles and coordinates with event operations to respond to spills, waste management, and urgent facility needs during rapid turnovers. The manager leads the housekeeping team, including recruiting, training, and scheduling hourly custodians; manages labor budgets and cleaning-supply inventories; and works with vendors to evaluate products. The position also tours the facility to monitor cleanliness and helps deliver a strong guest experience throughout the concourses and premium suites. The role reports to the Director of Operations. Work may take place inside or outside the building and requires flexible hours, including nights, weekends, and holidays; shifts may continue until midnight or later.
Requirements
- High school diploma or GED.
- Three or more years of housekeeping management experience.
- One to two years of supervisory experience.
- At least two years of venue events experience, such as in an arena, stadium, or convention center.
- Valid California driver's license.
- Proficiency in Microsoft Word and Excel.
- Knowledge of basic staffing requirements and scheduling.
- Knowledge of basic cleaning practices and standards, including techniques and timing standards for floors, windows, and restrooms.
- Knowledge of cleaning chemicals.
- Ability to communicate effectively verbally and in writing.
- Ability to establish and maintain effective working relationships with clients, employees, peers, and the public.
- Attention to detail and ability to organize event coverage.
- Ability to endure heights.
- Ability to operate a motor vehicle, radio devices, and housekeeping equipment such as scrubbers, extractors, and vacuums.
- Ability to operate modern office equipment, including a computer, fax, phone, and copy machine.
- Ability to pass a background check.
- Ability to work flexible hours, including nights, weekends, and holidays, and shifts that may continue until midnight or later.
- Ability to perform the stated physical demands, including walking long distances for more than half the workday and lifting at least 25 pounds.
Nice To Haves
- Bilingual Spanish skills are desirable.
Responsibilities
- Oversee the housekeeping team to support guest comfort and safety and meet business goals.
- Create a safe and engaging work environment.
- Lead, empower, and coach a diverse team throughout the employment lifecycle.
- Develop and oversee budgets to meet financial goals.
- Protect the brand and assets by implementing programs smoothly and ensuring compliance.
- Schedule staff according to event requirements.
- Maintain appropriate supply inventories and meet with vendors to evaluate products.
- Tour the facility to ensure cleanliness.
- Implement staff training and ensure compliance.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
