Housekeeping Manager - Oxford Suites Pendleton

Oxford Suites & Hotels•Pendleton, OR

11h•$21 - $23•Onsite

About The Position

Oxford Suites Pendleton is seeking a strong Housekeeping Manager to lead their team and elevate the property's standards. This role is crucial in building a positive and accountable team culture while ensuring exceptional cleanliness and guest satisfaction. The ideal candidate will lead by example, take pride in creating outstanding guest experiences, possess a keen eye for detail, and manage priorities effectively in a fast-paced hospitality setting. They should be dependable, hands-on, communicate clearly, and approach leadership with a positive, solutions-focused mindset.

Requirements

Proof of eligibility to work in the United States
Ability to work a flexible schedule including evening, weekends and holidays
Reliable and consistent attendance
Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
Must be able to lift 50 pounds occasionally and often exert up to 20 pounds of force to push, pull, carry, lift or otherwise move objects
Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis
While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)
Must be able to climb stairs both inside and outside in a variety of weather conditions
Housekeeping / cleaning services experience required

Nice To Haves

High School Diploma or GED preferred
3+ years of management experience preferred
Hospitality / hotel work experience preferred

Responsibilities

Manage, lead, train, evaluate, counsel, and discipline housekeeping staff in accordance with company policy.
Manage time and attendance records, including scheduling, ensuring compliance with company policies, scheduled breaks and overtime regulations, and addressing any discrepancies in a timely manner.
Prepare assignment sheets for Housekeepers and determine duties for the rest of the staff.
Actively participate in daily housekeeping tasks and ensure team adherence to operational standards.
Hold regular staff meetings to communicate information, update, and listen to staff concerns or comments.
Provide guidance, motivation, and development feedback to housekeeping staff.
Perform all tasks in compliance with federal, state, local, food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures.
Be knowledgeable about and able to respond to emergency situations.
Report any maintenance repairs needed immediately to their supervisor or General Manager.
Establish, conduct, and maintain standards of quality control for regularly scheduled cleaning programs (e.g., floor care, deep cleaning, mattress flipping).
Assist in maintaining inventory control and budgeting of products; adhere to corporate pricing.
Assist in maintaining productivity management for housekeeping and laundry through labor cost control.
Work with the property management team to develop, implement, and follow through on operational programs and procedures.
Attend hotel management meetings and assist with tracking departmental expenses in collaboration with the property management team.
Interact with and acknowledge guests, identifying issues and resolving problems promptly.
Always provide a high level of customer service, taking time with our guests to ensure every aspect of their stay is up to expectations.
Maintain integrity, confidentiality, and sensitivity when working with both internal and external guests.
Coordinate effectively with the front desk, maintenance staff, and property management team to address areas requiring attention.
Participate in the Manager on Duty (MOD) program.
Adhere to attendance policies and maintain regular availability for scheduled shifts.
Perform other duties as necessary to ensure smooth hotel operations.