Springhill Suites Housekeeping Attendant

The Mint Gaming Hall•Franklin, TN

21h•Onsite

About The Position

At Springhill Suites by Marriott, we are committed to delivering exceptional guest experiences through our Spirit to Serve ® philosophy. We are seeking dependable, detail-oriented individuals who take pride in creating clean, comfortable spaces that directly impact guest satisfaction and overall hotel success.

Requirements

High school diploma or general equivalency diploma (GED) preferred.
Ability to work weekends and holidays (mandatory)
Ability for flexible availability, including mornings, evenings, and varying shifts week-to-week based on occupancy and business demands (typical housekeeping shifts may include 8:00 AM–4:00 PM, 10:00 AM–6:00 PM, and 1:00 PM–9:00 PM). If cross-trained in laundry, shifts may include 6:00 AM–2:00 PM, 8:00 AM–4:00 PM, 10:00 AM–6:00 PM, 2:00 PM–10:00 PM, and 11:00 PM–7:00 AM.
Strong attention to detail and time management skills
Reliable, punctual, and team-focused attitude
Willingness to be cross trained in other departments, including laundry
Internal candidates must meet the eligibility requirements as provided in the Transfer and Promotion policy.
Must be able to obtain required work cards, and non-gaming registration as required by the local jurisdiction.
Must be 18 years of age or older.
Must pass all pre-employment requirements.

Responsibilities

Clean and service guest rooms in accordance with Marriott brand standards
Clean hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.
Change linens, make beds, and replenish guest room amenities
Ensure all assigned rooms meet cleanliness and inspection standards
Report maintenance concerns and safety issues promptly
Maintain organization and cleanliness of carts, storage rooms, and work areas
Empty wastebaskets, empty and clean ashtrays, and transporting other trash and waste to disposal areas.
Sweep, scrub, wax, or polish floors, using brooms, mops, or powered scrubbing and waxing machines.
Dust and polish furniture and equipment.
Disinfect equipment and supplies.
Observe precautions required to protect hotel and guest property and report damage, theft, and found articles to Manager.
Operate extractors and driers or direct their operation.
Performs cleaning tasks to support the entire facility.
Reports any maintenance or safety concerns to supervisor in a timely manner.
The ability and willingness to work in a fast-paced and high-volume environment.
To provide BIG Service to guests and ensure their complete satisfaction, inclusive of greeting and interacting with guests in a friendly and enthusiastic manner, anticipating and meeting guest needs and preferences, remaining calm and professional when dealing with guests that are difficult or upset.
The ability to develop and maintain professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors.
The ability and willingness to ensure that work activities are completed accurately, efficiently, and in a timely manner.
The ability to work safely. This includes clearly understanding and following company safety policies and procedures, completing work in a safe manner, caring about safety of self and others, responding appropriately in an emergency, and reporting unsafe conditions.
Maintain regular attendance at scheduled shift and staff meetings
Maintain professionalism and a friendly and approachable demeanor throughout the shift.