Banquet Captain - Oxford Suites Boise

Oxford Suites & Hotels•Boise, ID

3d•$0 - $20•Onsite

About The Position

At Oxford Collection of Hotels, we don’t just provide jobs—we cultivate careers in a culture that values innovation, teamwork, and personal growth. As a rapidly growing and progressive hospitality company, we recognize that our employees are the key to our success. We foster a supportive, inclusive, and dynamic work environment where every team member is empowered to excel. We’re looking for passionate, guest-focused individuals to join our team! Whether you're starting your hospitality career or bringing years of experience, if you thrive in a fast-paced, people-first environment, we’d love to meet you. The primary responsibility of the Banquet Captain is the operation of the food and beverage production for events. The Banquet Captain is responsible for overseeing the set-up and clean-up of food and beverage during banquet functions in the hotel while delivering outstanding guest service and adhering to sanitation and cleanliness standards.

Requirements

Must have understanding on how to read and execute a BEO form
Food handler’s license and liquor server permits as required by state law (or ability to obtain)
Proof of eligibility to work in the United States
Reliable transportation to and from work
Ability to work a flexible schedule including evening, weekends and holidays
Reliable and consistent attendance
Must be able to perform simple grasping, fine manipulation, and repetitive hand and arm movements frequently
Must be able to lift 50 pounds occasionally and often exert up to 20 pounds of force to push, pull, carry, lift or otherwise move objects
Must be able to bend, squat, crawl, kneel, push, pull, and walk on uneven surfaces on an occasional basis
While primarily an indoor job, must be able to walk outside in a variety of weather conditions (rain, wind, snow, heat)
Must be able to climb stairs both inside and outside in a variety of weather conditions

Nice To Haves

High School Diploma or GED preferred
2+ years server and supervisor experience
Hospitality / hotel work experience preferred

Responsibilities

Supervises food and beverage service throughout banquet functions to ensure quality service and product
Assist with planning, organizing and execution of all banquet functions including, but not limited to, breakfast, coffee break outs, luncheons, dinners, cocktail receptions, etc while maintaining sanitation and cleanliness
Hold staff meetings to communicate information and update and listen to staff concerns or comments
Trains and evaluates staff in accordance to Oxford Collection of hotels standards
Inspect the scheduled function area/room for cleanliness, working condition and proper furniture/equipment set up; fix issues and report to respective departments
Perform all tasks in compliance with federal, state, local, food safety and sanitation requirements and Oxford Collection of hotels safety standards and security procedures.
Be knowledgeable about and able to respond to emergency situations.
Report any maintenance repairs needed immediately to the supervisor or General Manager.
Work with the F&B Manager to develop, plan, implement and follow through on events and procedures to benefit the Company
Attend hotel management meetings as assigned by Food & Beverage Manager
Make sure all meeting rooms are set accordingly to BEO’s and are clean and organized at all times.
Work closely with the sales department to provide catering for meeting room clients
Always provide a high level of customer service, taking time with our guests to ensure every aspect of their stay is up to expectations
Interact and acknowledge guests and prospects
Knowledge of Special requests/arrangements and Identify issues and supply solutions
Resolve guest complaints, ensuring guest satisfaction
Maintain integrity, confidentiality, and sensitivity when working with both internal and external guests.
Communicate effectively with all hotel staff to ensure smooth delivery of services
Complete a daily activity log with pertinent shift information for co-workers and leadership team
Coordinate with front desk, maintenance staff and General Manager on things requiring attention
Adhere to attendance policies and maintain regular availability for scheduled shifts
Other Hotel related duties as assigned