Housekeeping Manager

Spire Hospitality•Lake Placid, NY

9d•Onsite

About The Position

SPIRE Hospitality is a management company specializing in creating memorable guest experiences and delivering best-in-class service at our hotels and resorts across the country. We ensure you have the support, tools and opportunities you need to get the job done, grow as an individual, and excel in your hospitality career. This role is dedicated to delivering exceptional Guest Services as part of our Housekeeping team, ensuring the hotel's appearance and cleanliness. As the Housekeeping Manager, your primary responsibility is to guarantee guest satisfaction by creating an inviting and comfortable atmosphere that makes guests feel at home from the moment they enter their room. You will foster a sense of well-being and revitalization for our guests. You will lead, inspire, and empower your team to reach their full potential, equipping them with the tools and opportunities to excel, drive excellence, and foster repeat business in their hospitality careers.

Requirements

High school diploma or its equivalent
2 years experience in hotel housekeeping management or related professional area required
Confident utilizing MS outlook, Word, and Excel
OSHA certification or equivalent knowledge of OSHA regulations

Nice To Haves

Previous experience with hotel PMS systems a plus.

Responsibilities

Deliver best-in-class service to our guests and team members with engagement and thoughtfulness
Promptly address guest concerns and requests to ensure their satisfaction
Assist with reviewing and sharing guest comments and scorecard results with team members to celebrate achievements
Leads and manages all housekeeping operations, conducts meetings, assigns cleaning tasks, implements inspections for rooms and public areas, and ensures compliance with company policies and service standards
Support the training of new team members while fostering strong, collaborative relationships within the Housekeeping department
Oversee inventories of amenities, chemicals, and supplies, ensuring timely reordering to maintain seamless operations