Housekeeping Manager

OTH Hotels•Youngstown, OH

5d•Onsite

About The Position

The Housekeeping Manager is responsible for overseeing the daily operations of the housekeeping department to ensure all guest rooms, public areas, and back-of-house spaces consistently meet the hotel’s cleanliness, safety, and brand standards. This role manages housekeeping staff, coordinates daily operations, monitors inventory and expenses, and supports service delivery in collaboration with other departments to ensure an exceptional guest experience. This position operates in a fast-paced hotel environment requiring active presence throughout the property, including guest floors, public spaces, and service areas. The role involves frequent interaction with housekeeping staff, front office, and maintenance teams to ensure timely room readiness and operational efficiency. A flexible schedule is required, including weekends and holidays as needed. Success in this role requires strong leadership, attention to detail, and the ability to maintain high standards of cleanliness and service in a dynamic hospitality environment.

Requirements

High school diploma or equivalent required
3–5+ years of housekeeping experience required, including supervisory or management experience in a hotel or resort environment.
Strong leadership and team development skills.
High attention to detail and cleanliness standards.
Strong organizational and time management abilities.
Budgeting and cost control experience.
Excellent problem-solving and guest service skills.
Strong communication and interpersonal abilities.
Knowledge of hotel housekeeping operations and standards.
Familiarity with safety and sanitation regulations.

Nice To Haves

Degree in Hospitality Management or related field preferred.
Experience with property management systems (PMS) preferred.
Hospitality or safety certifications preferred.

Responsibilities

Oversee daily housekeeping operations, including room cleaning and public area maintenance.
Ensure guest rooms are cleaned, inspected, and released in a timely manner.
Coordinate with front desk and maintenance teams regarding room status and repairs.
Ensure consistent application of brand standards across all housekeeping functions.
Supervise housekeeping supervisors, room attendants, and support staff.
Recruit, train, and develop housekeeping team members.
Prepare schedules and manage attendance and payroll tracking.
Conduct performance reviews and address disciplinary actions as needed.
Maintain high standards of cleanliness and presentation throughout the property.
Conduct regular inspections of guest rooms, public areas, and back-of-house spaces.
Monitor and enforce housekeeping procedures and service standards.
Identify and address areas for operational improvement.
Manage inventory of linens, uniforms, and cleaning supplies.
Monitor departmental expenses and support cost control initiatives.
Coordinate with purchasing to maintain proper stock levels.
Minimize waste while ensuring operational readiness.
Respond to guest requests and resolve housekeeping-related concerns promptly.
Ensure fulfillment of VIP amenities, special requests, and room preferences.
Support a service-focused and guest-centric department culture.
Collaborate with other departments to enhance guest satisfaction.
Ensure compliance with health, safety, and sanitation regulations.
Train staff in proper use of cleaning chemicals and equipment.
Maintain safe working conditions and enforce hotel safety policies.
Promote consistent adherence to operational safety standards.