Housekeping Manager

Buffalo Lodging Associates, LLC•Buffalo, NY

31d•$61,000 - $71,000•Onsite

About The Position

Residence Inn by Marriott/Buffalo-Downtown is seeking a qualified Housekeeping Manager to lead the housekeeping department. This role is responsible for the operation and management of the housekeeping and laundry departments to ensure maximum service quality and the overall cleanliness of the hotel, including rooms and public areas. The hotel is one of 50 properties owned and managed by Buffalo Lodging Associates, an award-winning hotel management company founded in 1996, which partners with major hotel brands like Marriott, Hilton, IHG, Choice, and Radisson. Buffalo Lodging Associates emphasizes true hospitality and values its dedicated associates.

Requirements

High School diploma or equivalent.
Three years of experience in a housekeeping function in a hotel or similar industry.
Two years of experience in a supervisory capacity.
Computer knowledge including intranet and Property Management System.
Valid driver's license.
Acceptable driving history subject to company approval.

Responsibilities

Operate and manage the housekeeping and laundry departments to ensure maximum service quality.
Ensure the overall cleanliness of the hotel, including rooms and public areas.
Foster a positive, cooperative work environment between staff and management.
Supervise employees in the housekeeping department, carrying out supervisory responsibilities in accordance with the organization's policies and applicable laws.
Conduct interviewing, hiring, and training of employees.
Appraise performance, reward, and discipline employees.
Plan, assign, and direct work.
Address complaints and resolve problems.