Housekeeping Manager- Element, Bend

Merete Hotel Management•Bend, OR

1d•Onsite

About The Position

The Housekeeping Manager effectively manages housekeeping personnel to ensure hotel rooms are clean, orderly, and attractive. The manager assigns duties, inspects work, and ensures staff are trained in cleaning, guest service, and safety procedures. The role includes supervising and developing team members, coordinating guestroom and public-area maintenance, managing supplies and inventories, monitoring payroll, and completing reports and departmental planning. The manager also supports hotel standards, guest service, safety, and teamwork.

Requirements

At least six months of previous housekeeping experience.
Must pass a criminal background check.
Effective time management, including planning, prioritizing, delegating, and directing.
Effective verbal and written communication with associates, guests, and management.
Ability to plan and organize the work of others.
Ability to adjust to schedule changes and cover shifts on short notice.
Ability to work a variety of hours and shifts.
Ability to communicate with guests and team members.
Ability to meet or exceed productivity standards.

Responsibilities

Select, train, supervise, schedule, develop, discipline, and counsel team members according to hotel policies and procedures.
Follow predictive scheduling laws and regulations and conduct performance evaluations.
Apply the company handbook and employment and labor laws fairly and equitably.
Coordinate with the Hotel GM and Maintenance on repairs and maintenance related to guestrooms and public areas.
Maintain inventory of guestroom and housekeeping supplies, including month-end inventories.
Inspect guest rooms, linen rooms, public areas, and office space to ensure hotel standards are met.
Monitor payroll hours and reports.
Maintain the lost-and-found log.
Complete reports and paperwork, including forecasts, annual budgets, and action plans.
Attend, schedule, and conduct departmental meetings.
Report unsafe conditions immediately and keep the work area neat and organized.
Complete other duties assigned by the manager, including cross-training.
Ensure property operations meet internal standards.
Maintain regular and reliable attendance and punctuality.
Treat others with respect and encourage positive, productive teamwork.
Provide prompt and courteous guest service and strive to ensure superior guest experiences.
Follow applicable policies, procedures, and safety procedures while seeking to improve operating standards.