Housekeeping Inspector - The Henry, Dearborn, MI

Hotel Equities•Dearborn, MI

8h•Onsite

About The Position

The Henry, an Autograph Collection hotel, is seeking a Housekeeping Inspector for The Henry in Dearborn, MI. This role is responsible for maximizing guest satisfaction by ensuring guest rooms are neat, clean, and well-maintained through effective supervision and direction of housekeepers. The ideal candidate will deliver warm, knowledgeable service and helpful guidance, reassuring guests they have made the right choice to stay with the hotel.

Requirements

High School Diploma, secondary qualification, or equivalent.
Prior experience with Marriott, Hilton, IHG, Wyndham, or Hyatt standards and procedures preferred.
Being passionate about people and service.
Strong communication skills are essential when interacting with guests and employees.
Reading and writing abilities are used often when completing paperwork, logging issues/complaints/requests/ information updates, etc.
Problem-solving, reasoning, motivating, and training abilities are often used.
Ability to work a flexible schedule including evenings, weekends and/or holidays.

Responsibilities

Supervise room cleaners to ensure prompt and efficient housekeeping of guest rooms.
Verify completion of daily room cleaning by reviewing room cleaners’ worksheets and notifying the Front Desk accordingly.
Oversee completion of short-notice room change requests.
Inspect all checkout and stay-over rooms to ensure compliance with company cleanliness and quality standards.
Maintain daily records of room checkouts and stay-overs and submit documentation to the Housekeeping department.
Monitor room quality by conducting and documenting inspections of cleaned rooms.
Prepare and submit maintenance work orders for repair or replacement of furniture, fixtures, and equipment and follow up to ensure completion.
Monitor room status continuously and communicate changes to room cleaners.
Inspect VIP rooms and early-morning make-up rooms.
Prioritize guestroom cleaning based on operational needs, including VIP rooms, checkout rooms, expected checkouts, and special guest requests.
Inspect floor linen closets daily to ensure cleanliness and adequate supply levels.
Ensure housekeeping carts are properly stored and vacuum cleaners are emptied at the end of each day.
Assist with quarterly linen inventory.
Ensure safety compliance by keeping all linen chutes locked at all times.
Coordinate housekeeping activities with related departments, including Front Desk, Engineering, Banquet Services, and Room Service.
Take every opportunity to exceed guest expectations.
Ensure all guests are treated courteously, efficiently, and in accordance with company standards.
Assist with training, coaching, and direction of new housekeeping associates.
Ensure housekeeping quality standards, policies, and procedures are consistently followed.
Coordinate with other hotel departments to promote communication and enhance guest satisfaction.
Assist in the daily maintenance of room inventory status to support optimal revenue while maintaining high guest satisfaction.