Assistant Guest Services Manager - The Henry Dearborn, MI

Hotel Equities•Dearborn, MI

6h•Onsite

About The Position

The Assistant Guest Service Manager supports the Guest Services Manager in delivering a seamless, refined guest experience. This role helps oversee daily front office operations, ensuring personalized service, smooth arrivals and departures, and adherence to brand standards. The Henry, an Autograph Collection hotel, brings the best of Michigan to life through art-inspired design and premium amenities. The hotel offers a variety of amenities, including pet-friendly accommodations, complimentary Wi-Fi, and a sparkling indoor pool, ensuring an exceptional stay in Dearborn, MI.

Requirements

Minimum of three (3) years of hotel or guest service supervisory experience.
Strong communication, organizational, and guest relation skills.
Ability to remain poised in a fast paced, service oriented environment.
Flexible schedule, including evenings, weekends, and holidays.
High School Diploma or equivalent required.
Authorization to work in the U.S. required.
Familiarity with hospitality systems.

Nice To Haves

College degree preferred.

Responsibilities

Deliver warm, polished, and anticipatory service to all guests.
Maintain hotel guest service standards at all times.
Contribute to hotel profitability and overall guest satisfaction.
Support daily front office operations, ensuring efficiency and service excellence.
Assist with VIP arrivals, special accommodations, amenities, and guest preferences.
Coordinate with Reservations, Housekeeping, and other departments to ensure seamless service.
Step in to perform front desk, reservations, or operator duties as needed.
Handle guest concerns with professionalism, discretion, and sound judgment.
Assist with scheduling, forecasting arrivals and departures, and managing room inventory.
Participate in Manager on Duty (MOD) rotation and support operations during emergencies.