Housekeeping Houseperson (Full Time) - InterContinental Houston

IHG•Houston, TX

6d•Onsite

About The Position

Assist room attendants on assigned floors by collecting dirty linens and transporting them to laundry areas, delivering fresh linens to room attendant carts throughout the day, and providing other housekeeping support. The role may include stripping linens from rooms, cleaning public areas, and delivering or retrieving items requested by guests and housekeeping staff. The Housekeeping Houseperson helps maintain a welcoming guest experience by anticipating and responding to guest needs, working cooperatively with colleagues, and taking ownership of assigned tasks. The role also involves monitoring housekeeping supplies, maintaining floor closets and vending areas, supporting room attendants with heavy items, and helping with cleaning and recycling tasks. The position requires basic reading, writing, and math skills. Some housekeeping experience and the ability to speak English are preferred. Physical duties include lifting or carrying up to 75 pounds, pushing or pulling items up to 300 pounds, frequent movement and standing, handling equipment, and frequent bending, stooping, and kneeling. The employee must be able to work nights, weekends, and/or holidays. The stated hourly pay rate is $18.00 for work performed in Houston, Texas. Eligible full-time employees may receive paid time off, medical, dental, and vision insurance, a 401(k), an employee room discount, and training opportunities, along with other benefits.

Requirements

Basic reading, writing, and math skills.
Ability to carry or lift items weighing up to 75 pounds and push or pull items up to 300 pounds.
Frequently stand and move about the facility.
Frequently handle objects and equipment to maintain the facility.
Frequently bend, stoop, and kneel.
Communication skills for interacting with guests and employees.
Reading and writing abilities for reading assignments and completing checklists.
Ability to work nights, weekends, and/or holidays.

Nice To Haves

Some housekeeping experience.
Ability to speak English.

Responsibilities

Monitor and control housekeeping supplies and amenities and minimize waste.
Promote teamwork and quality service through daily communication and coordination with other departments.
Report needed repairs and unsafe conditions to a supervisor.
Respond to guest complaints and ensure corrective action is taken to achieve guest satisfaction.
Respond promptly and efficiently to guest requests, including delivery of housekeeping supplies such as linens and cots.
Collect newspapers and other items for recycling as needed.
Assist room attendants with heavy items such as mattresses and linens, and deliver linens and other supplies to them.
Clean designated areas, including public restrooms, fixtures, vending areas, storage areas, and other public areas on assigned floors.
Remove dirty linen from assigned room attendants’ carts and closets and transport it to laundry.
Maintain cleanliness and organization of floor closets and vending areas, including removing trash, wiping shelves and counters, sweeping and waxing floors, and storing items appropriately.
Assist with deep-cleaning projects as needed.
Assist with other duties as assigned.
Deliver and retrieve items requested by guests and housekeeping staff.
May strip linens from rooms and assist with cleaning public areas.