Housekeeping House Attendant

Marriott•Bay Lake, FL

About The Position

The Housekeeping House Attendant responds promptly to requests from guests and other departments. The role identifies and reports preventative and other maintenance issues in public areas or guest rooms, posts caution signs, and contacts other departments directly for urgent repairs. The attendant delivers guest requests and sets up furniture in guest rooms as requested. They remove items from hallways and transport them to service areas, including debris, room service trays, unread newspapers, soiled linens, and trash near Housekeeper carts. They also clean, maintain, and store cleaning equipment. The role follows company and safety and security policies, reports maintenance problems and safety incidents, completes safety training and certifications, and properly stores flammable materials. The attendant maintains a clean and professional appearance, protects confidential information, welcomes and assists guests, communicates professionally, supports team goals, and adheres to quality standards. Other reasonable duties may be requested by Supervisors. Marriott International states that it is an equal opportunity employer committed to non-discrimination and to valuing associates’ diverse backgrounds. The Autograph Collection is a portfolio of distinctive four- and five-star independent hotels focused on offering guests unique experiences.

Requirements

Ability to move, lift, carry, and place objects weighing up to 55 pounds without assistance and objects weighing more than 55 pounds with assistance.
Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
Ability to reach overhead and below the knees, including bending, twisting, pulling, and stooping.
Ability to visually inspect tools, equipment, or machines to identify defects.
Ability to grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
Ability to move through narrow, confined, or elevated spaces and move up and down a ladder.
Ability to stand, sit, kneel, or walk for an extended period across an entire work shift.
Clear and professional communication and the ability to support team goals.

Responsibilities

Respond promptly to requests from guests and other departments.
Identify and report preventative or other maintenance issues in public areas or guest rooms.
Post caution signs and contact other departments directly for urgent repairs.
Deliver guest requests and set up furniture items in guest rooms as requested.
Remove items from hallways and transport them to service areas, including debris, room service food and beverage trays, unread newspapers, soiled linens, and trash placed near Housekeeper carts.
Clean, maintain, and store cleaning equipment.
Follow company and safety and security policies and procedures.
Report maintenance problems, safety hazards, accidents, and injuries; complete safety training and certifications; and properly store flammable materials.
Maintain a clean and professional uniform and personal appearance and protect confidential proprietary information.
Welcome and acknowledge guests according to company standards, anticipate and address their service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Communicate clearly and professionally and support the team in reaching common goals.
Ensure adherence to quality expectations and standards.
Perform other reasonable job duties as requested by Supervisors.