Housekeeping House Attendant

Choice Hotels International•Bloomington, MN

3d•$19 - $19•Onsite

About The Position

The Housekeeping House Attendant is responsible for stocking hotel linen closets and assisting Room Attendants. The position supports the housekeeping team in maintaining guest rooms and public areas, supplies and equipment, while providing genuine hospitality and contributing to guest satisfaction at the Radisson Blu Mall of America. The role requires following shift checklists, hotel procedures and training outlines; maintaining familiarity with hotel services and operations; and responding appropriately to guest questions and issues. The attendant must be able to work independently and as part of a team, follow instructions, communicate effectively, and work a flexible schedule that may include evenings, weekends and holidays. The hotel operates 24 hours a day, seven days a week, and associates may be moved between shifts or assigned different duties as business needs dictate. The listed hourly wage is $18.92. Benefits include hotel discounts, a complimentary associate cafeteria meal during a shift, free parking and paid sick time. Full-time employees become eligible for a benefits package, including health, dental, vision, short- and long-term disability, an employer-paid HSA contribution and a 401(k) retirement plan, starting the first of the month following 30 days of service. Paid vacation, eight paid holidays and paid bereavement are available after 90 days; paid floating holidays are available after one year.

Requirements

Minimum of one year of hospitality experience in housekeeping is desired.
Follow instructions and communicate effectively.
Work well independently or as part of a team.
Strong attention to detail.
Commitment to exceptional guest service.
Willingness to work a flexible schedule, including evenings, weekends and holidays.
Adhere to hotel policies and procedures.
Ability to stand, sit and walk for extended periods.
Ability to lift, carry, move or exert force with items weighing up to 75 pounds.
Manual dexterity to use common office equipment, including computers, printers and phones.
Ability to operate housekeeping equipment.
Pre-employment drug testing and background checks are required; employment is subject to satisfactory background-check and E-Verify completion and verification of identity and legal authorization to work in the United States.

Responsibilities

Perform shift checklist responsibilities and reporting requirements.
Become familiar with the property, departments, operating hours and hotel services; answer basic housekeeping-related questions.
Assist the housekeeping team with training, supplies and support to maintain quality guest rooms and public areas.
Maintain control of hotel keys and electronic key cards.
Clean and stock linen closets, help keep stock levels at par, and put away received supplies.
Clean and vacuum hallways, including baseboards, and dust light fixtures.
Collect dirty linen from housekeeping closets, send it down the linen chute, strip rooms when needed, assist with dirty-linen pickup, and sort terry and linen into laundry carts.
Ensure trash from guest room floors is placed in dumpsters.
Deliver items to guest rooms, Room Attendants and supervisors.
Turn in lost-and-found items according to hotel procedures and maintain a clean, organized work area.
Participate in housekeeping deep-clean and preventive-maintenance programs, departmental meetings and required training.
Carpet-clean guest rooms and hallways when needed and clean elevator tracks on guest elevators.
Perform housekeeping duties according to hotel training outlines and property checklists; follow frequently used Standard Operating Procedures and operate housekeeping equipment.
Recognize situations requiring immediate supervisory attention and report damage or hazards requiring repair to the immediate supervisor.
Provide genuine hospitality and teamwork, take personal responsibility for guest service, and work to exceed guest expectations.
Listen and respond empathetically to guest problems, identify solutions, follow through, and use judgment to address guest dissatisfaction.
Perform other duties as required by Management to provide guest satisfaction and genuine hospitality.

Benefits

Employee discounts on thousands of hotels.
Complimentary meal in the associate cafeteria during the shift.
Free parking.
Paid sick time (Minnesota Earned Sick and Safe Time).
Full benefits package for full-time employees, including health, dental, vision, and short- and long-term disability, beginning the first of the month following 30 days of service.
Employer-paid HSA contribution, beginning the first of the month following 30 days of service.
401(k) retirement plan, beginning the first of the month following 30 days of service.
Paid vacation time after 90 days.
Eight paid holidays after 90 days.
Paid bereavement after 90 days.
Paid floating holidays after one year.