Housekeeping Floor Supervisor

DoubleTree • South Bend, IN

1d • Onsite

About The Position

The DoubleTree by Hilton in the heart of downtown South Bend is looking for an experienced, dependable, and hands-on Housekeeping Supervisor to join our leadership team. Our Housekeeping Supervisor plays a key role in ensuring our guestrooms are clean, inspected, and ready on time, while providing daily direction, support, and accountability to our Housekeeping team. This is a working leadership position for someone who is comfortable being on the floors, inspecting rooms, coaching team members, solving problems, and helping the department meet the needs of a busy hotel. Previous hotel housekeeping experience and weekend availability are strongly required.

Requirements

• High school diploma or equivalent required
• Previous hotel housekeeping experience strongly preferred
• Previous supervisory or team-lead experience preferred
• Strong knowledge of guestroom cleaning and inspection standards
• Ability to lead, coach, and hold team members accountable professionally
• Strong attention to detail — you should be able to spot cleanliness and maintenance concerns before our guests do
• Ability to organize assignments and manage multiple priorities in a fast-paced environment
• Strong communication and problem-solving skills
• Dependable with excellent attendance and punctuality
• Comfortable working alongside the team and providing hands-on assistance when needed
• Ability to communicate effectively with Housekeeping, Front Desk, Engineering, and hotel leadership
• Ability to maintain confidentiality and professionalism
• Weekend and holiday availability required
• Flexible availability based on hotel occupancy and business needs

Responsibilities

• Supervise and support Room Attendants and House Attendants throughout the shift
• Assign daily room boards and work assignments based on occupancy and operational needs
• Inspect guestrooms to ensure they meet DoubleTree by Hilton cleanliness and presentation standards
• Identify deficiencies and coach Room Attendants on necessary corrections
• Re-inspect corrected rooms before releasing them as ready
• Monitor room cleaning progress and help ensure rooms are available for arriving guests on time
• Inspect VIP rooms, special requests, and priority guestrooms
• Communicate room status, discrepancies, and operational concerns with the Front Desk
• Physically verify discrepant room statuses when necessary
• Monitor productivity and completion of daily assignments
• Ensure housekeeping carts, linen closets, stairwells, landings, and service areas remain clean and organized
• Maintain proper key control and radio procedures
• Report maintenance concerns and submit work orders to Engineering
• Follow up on work orders affecting room availability
• Assist with training and onboarding new Housekeeping team members
• Coach employees on cleaning procedures, productivity, safety, and hotel standards
• Ensure Lost & Found procedures are followed correctly
• Assist with special cleaning and preventative maintenance projects
• Help close the Housekeeping floors at the end of the shift and ensure carts are cleaned and restocked
• Ensure assignment sheets, inspection records, and required Housekeeping documentation are completed accurately
• Assist Housekeeping Management with daily operations and departmental needs
• Step in and assist the team operationally when business levels require it
• Help ensure overall guest satisfaction and room readiness

Benefits

• Opportunity to lead a team
• Develop employees
• Maintain quality standards
• Directly impact the guest experience

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED