Housekeeping Floor Supervisor

DoubleTree by Hilton South Bend•South Bend, IN

1h•Onsite

About The Position

The DoubleTree by Hilton in the heart of downtown South Bend is looking for an experienced, dependable, and hands-on Housekeeping Supervisor to join our leadership team. Our Housekeeping Supervisor plays a key role in ensuring our guestrooms are clean, inspected, and ready on time, while providing daily direction, support, and accountability to our Housekeeping team. This is a working leadership position for someone who is comfortable being on the floors, inspecting rooms, coaching team members, solving problems, and helping the department meet the needs of a busy hotel. Previous hotel housekeeping experience and weekend availability are strongly required. The Housekeeping Supervisor is responsible for overseeing the daily work of Room Attendants and House Attendants, inspecting guestrooms, monitoring productivity and quality standards, and ensuring rooms are released to the Front Desk accurately and on time. The Supervisor works closely with Housekeeping Management, Front Desk, and Engineering to maintain room readiness, address maintenance concerns, and provide an excellent guest experience.

Requirements

High school diploma or equivalent required
Previous hotel housekeeping experience strongly preferred
Previous supervisory or team-lead experience preferred
Strong knowledge of guestroom cleaning and inspection standards
Ability to lead, coach, and hold team members accountable professionally
Strong attention to detail — you should be able to spot cleanliness and maintenance concerns before our guests do
Ability to organize assignments and manage multiple priorities in a fast-paced environment
Strong communication and problem-solving skills
Dependable with excellent attendance and punctuality
Comfortable working alongside the team and providing hands-on assistance when needed
Ability to communicate effectively with Housekeeping, Front Desk, Engineering, and hotel leadership
Ability to maintain confidentiality and professionalism
Weekend and holiday availability required
Flexible availability based on hotel occupancy and business needs

Responsibilities

Supervise and support Room Attendants and House Attendants throughout the shift
Assign daily room boards and work assignments based on occupancy and operational needs
Inspect guestrooms to ensure they meet DoubleTree by Hilton cleanliness and presentation standards
Identify deficiencies and coach Room Attendants on necessary corrections
Re-inspect corrected rooms before releasing them as ready
Monitor room cleaning progress and help ensure rooms are available for arriving guests on time
Inspect VIP rooms, special requests, and priority guestrooms
Communicate room status, discrepancies, and operational concerns with the Front Desk
Physically verify discrepant room statuses when necessary
Monitor productivity and completion of daily assignments
Ensure housekeeping carts, linen closets, stairwells, landings, and service areas remain clean and organized
Maintain proper key control and radio procedures
Report maintenance concerns and submit work orders to Engineering
Follow up on work orders affecting room availability
Assist with training and onboarding new Housekeeping team members
Coach employees on cleaning procedures, productivity, safety, and hotel standards
Ensure Lost & Found procedures are followed correctly
Assist with special cleaning and preventative maintenance projects
Help close the Housekeeping floors at the end of the shift and ensure carts are cleaned and restocked
Ensure assignment sheets, inspection records, and required Housekeeping documentation are completed accurately
Assist Housekeeping Management with daily operations and departmental needs
Step in and assist the team operationally when business levels require it
Help ensure overall guest satisfaction and room readiness