Housekeeping Supervisor - EC392

DHRM•Richmond, VA

20d•Onsite

About The Position

The Department of General Services (DGS), Division of Capitol Square Services, is seeking a detail-oriented Housekeeping Supervisor to assist the Housekeeping Manager with daily departmental operations. The position ensures assigned areas are properly staffed, well-maintained, and compliant with established standards. It directly oversees day porters and housekeepers, manages scheduling, responds to service requests, and enforces division operating procedures. The role supports staff development, performance management, customer service, and safe, clean conditions throughout State-managed buildings. The schedule is Monday through Friday, 7:00 a.m. to 3:45 p.m., with occasional evenings, weekends, holidays, and overtime as needed. The position is based in Richmond, Virginia.

Requirements

Valid Virginia Driver's License.
Experience performing varied custodial and housekeeping tasks in a commercial or institutional setting.
Ability to work effectively with others and maintain positive working relationships.
Skill operating industrial cleaning equipment.
Knowledge of cleaning techniques, methods, materials, equipment, and chemicals used on a wide range of surfaces.
Understanding of safe practices for handling cleaning chemicals and supplies, and familiarity with sanitation standards for public facilities.
Ability to follow written and oral instructions.
Strong communication and customer service skills.
Ability to perform physical tasks such as lifting, standing, and using cleaning machinery.
Basic computer skills for email, timesheets, and work-order systems.

Nice To Haves

Supervisory or lead custodial/housekeeping experience in a multi-building or high-traffic environment.
Experience coordinating special event setups, inventory management, or floor-care projects such as stripping and waxing.
Familiarity with facility or work-order management systems.
OSHA, First Aid/CPR, or other safety-related training.
Experience training staff or supporting performance development.

Responsibilities

Oversee daily housekeeping operations to ensure adequate staffing and coverage across State-managed buildings.
Respond promptly to housekeeping requests, messages, and special event needs.
Monitor staff performance, address issues promptly, and document concerns.
Review safety matters regularly and communicate expectations to support a safe, healthy workplace.
Verify weekly timesheets for accuracy and ensure timely submission.
Coordinate with Special Events staff on event setup and breakdown.
Maintain inventory of housekeeping and special events equipment and supplies.
Inspect assigned areas, including restrooms, to ensure sanitary conditions.
Provide coverage during staff shortages and schedule moving or floor-stripping projects as needed.
Resolve customer complaints within 24 hours.
Train new employees on equipment use, cleaning techniques, and departmental standards.
Provide professional, courteous customer service to visitors and staff.